Job Description About the Role We’re looking for a curious, problem‑solving junior DevOps professional who enjoys troubleshooting and “solving puzzles.” This is a support-focused role (not building new pipelines). You’ll work on the enterprise DevOps platform (Helios) to help developers diagnose and resolve CI/CD pipeline issues, code errors, deployment failures, and security scanning problems. What You’ll Do Triage and resolve support tickets related to CI/CD pipelines and deployments Investigate build failures, code errors, and deployment issues Support developers using the Helios platform and integrated tools Collaborate with multiple internal dev teams to drive issues to resolution Document findings, recurring issues, and recommended fixes We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Must‑Haves -Developer background -1-2 Development experience either in school or working experience equivalent -Solid understanding of GitHub/Git and CI/CD concepts -Ability to read/debug code to identify where a pipeline fails (any modern language) -Strong troubleshooting mindset, attention to detail, and customer focus -Comfort working in a support‑only capacity (not building pipelines) Exposure to GitHub Actions, Jenkins, UCD, or Octopus Deploy Familiarity with security/quality tools (Snyk, SonarQube, DAST) Experience with artifact tools (e.g., Artifactory/Rfactory) Cloud basics (Azure preferred)