Job Title

Solution Analyst - PCC Upgrade (Configuration & UI Customization)

Role Summary

We are seeking a Solution Analyst to support a PCC upgrade program, with direct responsibility for importing solutions, cleaning up unsupported components, configuring PCC features, and delivering UI, rules, and reporting changes.

This role is hands-on in PCC Studio and requires strong understanding of entities, views, caselists, rules, and UI behavior. This is not a documentation-only or business-facing analyst role.

Key Responsibilities

1. Solution Import & Upgrade Cleanup

Import existing solutions into PCC Studio post-upgrade. Identify and delete unsupported or deprecated components impacted by the upgrade. Validate that solution deployment is successful across environments. Troubleshoot deployment and configuration issues.

2. Core Solution Configuration

Perform basic solution configuration, including: Account Types Gender Country and reference data Ensure configurations align with upgraded PCC standards and behaviors.

3. Entity & Data Modeling

Configure and validate: Entity Model Entity Composition Create and maintain: Data Views Data Dictionary Ensure correct data exposure for UI screens, searches, and reports.

4. UI Screens & Functional Views

Configure and support PCC UI components, including:

Search Screen & Search Results Customer Overview Person Profile Account / Customer Views Teams & Users Calendar & Important Views Recent Cases History Timeline and Filters

5. Caselist Configuration & Rules

Configure and maintain: Caselist Page Caselist Views Caselist Sorting Load Next functionality Implement and validate: Caselist Rules Sensitive / View-Only Rules Ensure rules behave correctly post-upgrade with no data exposure risks.

6. Reporting & UI Styling

Configure hyperlinks in Jasper reports. Perform CSS changes for widgets, including: Color changes UI alignment fixes Ensure UI changes are upgrade-safe and consistent across environments.

7. Testing & Validation

Validate configurations in Dev, SIT, and higher environments as required. Support defect fixing related to configuration, rules, and UI. Ensure regression coverage for impacted PCC features.

Required Skills & Experience

Must-Have

5-7+ years of experience as a Solution Analyst / PCC Analyst / Configuration Analyst. Strong hands-on experience with PCC Studio. Proven experience in: Solution imports Entity modeling Caselist configuration Rules implementation Strong understanding of PCC UI components and data views. Ability to work independently during upgrade cycles.

Good to Have

Experience supporting PCC upgrades. Exposure to Jasper Reports. Basic understanding of CSS for UI customization.

Key Deliverables

Successfully imported and cleaned-up PCC solution Configured entities, views, caselists, and rules Validated UI screens and customer views Jasper hyperlink and widget CSS changes Stable, upgrade-compliant PCC solution