**About Us** We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! **Software Development & Configuration** Requirement Gathering + Conduct interviews with business process teams and project requestors to capture comprehensive requirements. + Document and validate requirements, ensuring alignment with organizational standards and sufficient detail for implementation. Gap Analysis + Compare gathered requirements against current software capabilities to identify configurable, deferrable, or custom development needs. + Categorize requirements based on complexity and feasibility for current or future releases. Configuration + Configure and update system settings and workflows to meet business needs. + Identify reusable configurations to optimize efficiency across business units. Testing + Design and execute scenario-based testing to validate functionality. + Resolve defects and verify fixes to ensure quality. + Support business units during User Acceptance Testing (UAT). **Software Maintenance & Support** Incident Management + Reproduce and validate reported incidents to confirm issues. + Troubleshoot and implement fixes; recommend long-term solutions when applicable. + Confirm resolution with users and maintain accurate ticket status. + Monitor and report incident resolution progress to ensure SLA compliance. Request Management + Assess user requests for complexity, feasibility, and implementation effort. + Deliver solutions aligned with user requirements and SLA commitments. + Track and report request fulfillment progress. Customer & Vendor Communication + Maintain regular communication with stakeholders, POCs, and vendors to identify process gaps and suggest improvements. + Collaborate with customers to resolve issues, analyze trends, and recommend preventive and corrective actions. Application Ownership + Demonstrate technical proficiency in assigned applications. + Monitor updates, changes, and enhancements relevant to owned applications. + Stay informed on new features to ensure optimal application performance and user satisfaction. **Requirements** + Software development experience in any platform (Web, Mobile, Desktop) for at least five (5) years. + At least two (2) years relevant experience in ServiceNow solution design and implementation. + Three (3) years experience in maintaining and supporting applications (Incident Management, Request Management, Escalation, and Troubleshooting). **Work Conditions** + Candidate must be willing to have a hybrid arrangement and work on site for thrice a week (Wednesday to Friday) + This will have a mid shift schedule from 2 pm to 11 pm + This role is for 1 year contract **Our Commitment to Our People** Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.  Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! **Our Commitment to Inclusion & Belonging** At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. **Equal Opportunity Employer** Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.