Here is the reformatted Job Description with clearly defined Must Have Skills, Good to Have Skills, Experience Range, and Hiring Location:

Job Title: Salesforce Developer

Hiring Location: Hyderabad only
Experience Range: 5+ Years of Salesforce Experience

Role Overview

We are seeking an experienced Salesforce Developer to join our Technology Team, supporting major transformational change within Customer Servicing. The role focuses on designing, delivering, and optimising Salesforce-based servicing platforms to improve customer and colleague experiences.

This is an excellent opportunity to build a long-term career using Salesforce, a world-leading cloud platform, within a strong team culture and a healthy project pipeline.

Must Have Skills & Experience

Core Salesforce Expertise

Minimum 5+ years of Salesforce experience Strong expertise in Salesforce Service Cloud Proven experience in Salesforce development and architecture Hands-on development experience in: Apex & Apex Test Classes Lightning Web Components (LWC) Aura Components Visualforce Pages Triggers Flows Custom Objects Lightning Components Email Templates Customer & Partner Communities Integration experience with: External systems via APIs, REST, Web Services Telephony integrations On-premise and third-party applications Experience with AppExchange applications Experience performing Salesforce administration tasks: User roles, profiles Organisation-wide settings Licence management Strong knowledge of Salesforce licences and product capabilities Ability to analyse existing code/configuration and identify architectural or design issues Production support experience including troubleshooting and root cause analysis Experience working within Agile (SDLC) environments Experience using: Jira Confluence GitHub / Version control tools

Certifications

Holds current Salesforce certifications Actively working toward additional Salesforce certifications

Integration & Ecosystem Knowledge

Strong understanding of: Salesforce integrations Telephony systems NICE CX One Zingtree Experience working across cross-functional teams and managing evolving requirements Ability to communicate effectively with stakeholders, including Senior Leadership Experience mentoring/coaching junior developers

Good to Have Skills

Experience with Agentforce features, feature licences, and Agentic AI Experience with Salesforce Data Cloud Knowledge of Salesforce Marketing Cloud Experience with CI/CD tools such as: Copado Gearset AutoRabbit Flosum AWS CodePipeline Experience with: MuleSoft Tableau AWS integrations Active participation in the Salesforce ecosystem Experience developing Proof of Concepts (PoCs) Experience reviewing Salesforce release notes and presenting technical updates

Key Responsibilities

Clarify user stories prior to development Develop new functionality and enhancements Ensure solutions meet defined acceptance criteria Support production issues within SLA Liaise with Salesforce on technical/product matters Collaborate with QA and Product Owner on refinement Maintain clear documentation Present technical updates to both technical and non-technical audiences Mentor junior team members Deputise for Lead Developer when required Drive continuous optimisation of customer journeys