Description

The primary responsibilities of this job include, but are not limited to:

· Troubleshoots and resolves hardware and software issues for Windows and Apple devices

· Troubleshoots basic video conferencing issues both in person and remotely

· Documents issues using ServiceNow ticketing system

· Builds, configures, and deploys workstations

· Installs and configures approved software

· Maintains the IT Support lab, storage, and deployment areas

· Utilizes inventory management process for all computing devices, peripherals, and components

· Participate in the afterhours on-call rotation

· Participate in White Glove, VIP support

· Identify incident trends and alert appropriate teams of systemic issues

· Work closely with operations, engineering, network, and security teams to facilitate resolutions to open requests and incidents

· Identify process improvements and other enhancements that improve operational efficiency

· Creates and updates documentation for existing processes

· Other projects and duties as assigned

Qualifications include:

· Bachelor’s degree in Information Systems or equivalent experience

· Self-starter and able to work with little supervision while asking for assistance if needed

· Must be able troubleshoot personal technology devices, including Microsoft Windows laptops, desktops, Apple laptops, iPads

· Must be familiar with troubleshooting both Windows and Mac OS

· Must be able to use and troubleshoot Microsoft Office Suite

· Familiarity with Microsoft Teams, Zoom and other meeting collaboration tools required

· Experience running meetings in an auditorium setting a plus

· Active Directory Experience required

· SCCM, Intune and Azure experience a plus

· Familiarity with remote support tools such as remote desktop and LogMeIn Rescue required

· Familiarity with basic networking concepts required

· Familiarity with Cisco network and video conferencing equipment a plus

· Phone system support a plus

· Ability to remain calm in a fast-paced, changing environment

· Ability to organize, prioritize, plan, and execute work

· Ability to work alone and within a team environment

· Excellent customer service and interpersonal skills

· Excellent analytical and problem-solving skills

Skills

information system, Microsoft Office, microsoft office suite, Administrative support, Support, Customer service, ServiceNow

Additional Skills & Qualifications

Passion for IT

MS Office Experience

Customer Service Oriented

Extremely professional (white glove treatement)

Pay and Benefits

The pay range for this position is $28.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in West Newton,MA.

Application Deadline

This position is anticipated to close on Aug 16, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.