**We are seeking a skilled and motivated** **Desktop Support Technician** **to join a high-performing team of IT professionals.** **The ideal candidate will possess strong technical expertise and excellent communication skills. Key responsibilities include, but are not limited to:** + Troubleshooting complex hardware and desktop/SaaS software issues + Imaging, replacing, and installing laptops + Providing responsive, customer-focused technical support across a range of environments **Expected Responsibilities:** + Installs, upgrades, troubleshoots, and maintains endpoint hardware and software + Image computers, install applications using in-house tools (SCCM / PXE boot) + Responds to calls, chats, service tickets, and dispatched requests for technical support + Diagnoses and fixes endpoint network, software, and hardware issues + Install and troubleshoot hardware, peripherals (printers, headsets, monitors, webcams, etc.) + Communicates with users on proper computer uses and policies utilizing excellent customer service skills + Provides ad-hoc training to users and groups on hardware and software systems + Works with other IT teams on complex Incident and Request resolutions + Maintains computerized inventory of computer equipment through our support platform + Creates and maintains Knowledge-Based articles for support + Accurately records, updates, and documents requests using ServiceNow, and any other duties as assigned by the organization + Performs all other necessary tasks related to IT Support of the respective City agencies and supported locations + Business travel will be required to perform some support activities **The ideal candidate will:** + Have a very strong customer service disposition with solid knowledge of multiple pc and tablet platforms + Be a strong communicator and detail oriented + Experience supporting Windows 10, 11 + Experience supporting Microsoft Office 365 + Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and agency/business representatives + ServiceNow experience + Experience and knowledge in ITIL process handling incident, change and problem management + Independent self-starter able to collaborate actively with others in a cross-functional team + Excellent organizational skills and attention to detail, ability to meet deadlines and manage priorities + SCCM, Cisco AnyConnect/SecureConnect experience a plus + Can lift equipment up to 50 lbs **Required Minimum Qualifications:** + Education requirement: Graduation from high school or the possession of GED, HiSET or TASC Certificate + Experience Requirement: Five (5) years of Information Technology experience performing user support desktop, legacy systems, and/or Information Technology communication systems + Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement + License/Certifications: Must obtain Criminal Justice Information Services (CJIS) clearance within 30 days of start date. If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.