Job Description The IT Support Specialist is responsible for helping the company leverage technology to improve our business systems, software, and processes. The position requires strong technical understanding of computer systems, training, implementation, best-practices, and technical problem solving. Maintaining operation of the corporate data center, corporate office, regional offices and warehouses and remote users. This includes new laptop builds and upgrades, break fix, peripheral support, keeping accurate asset inventory, assistance with server, network, phone systems and audio-visual equipment. Must maintain network and system documentation, including network diagrams, facility location diagrams, system specific installation procedures, and procedural documentation as well as documentation of all IT related equipment, inventory management and company assets. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - 2-5 years of experience supporting level 2 desktop functions (troubleshooting client devices, PCs, thin clients, printers and other peripherals) - Previous work experience with system changes, office moves, mass system upgrades, hardware inventory, and lifecycle support - Understanding of endpoint vulnerability through security related apps (anti-virus, vulnerability scanning, patch management) - troubleshooting and network support - Proven work experience in a Windows environment - Understanding of various desktop and mobile device operating systems such as Windows 10/11, iOS, Android - Experience in the support of O365 and related Microsoft office products. - Experience Microsoft SCCM environment. - Specialized knowledge of warehousing equipment such as but not limited to mobile computers, scanners, industrial printing and thin clients