Job Posting Title:
Desktop Support Specialist, Business and Technology Services, Moody College of Communications----
Hiring Department:
Moody College of Communication----
Position Open To:
All Applicants----
Weekly Scheduled Hours:
40----
FLSA Status:
Non-Exempt----
Earliest Start Date:
Immediately----
Position Duration:
Expected to Continue----
Location:
UT MAIN CAMPUS----
Job Details:
PurposeThis is an entry-level position that will provide support for patrons in the Moody College of Communication. The employee will provide computer desktop end-user support and services. This includes responding to requests and problems, installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC hardware, software, and equipment to ensure optimal workstation performance.
ResponsibilitiesAssist in development, implementation, and enforcement of Moody College IT policies, interpreting UT System and Campus policies as needed. Stay abreast of current development in computer hardware, software, and networks. Maintain good customer service. Interact with students, faculty, and staff in a consistent, polite, and courteous manner. Take responsibility and ownership of a customer's needs. Resolve tickets in a timely and accurate fashion.
Install, monitor, diagnose, repair, maintain, and upgrade personal computer hardware, software, and equipment to ensure optimal and secure workstation performance.
Maintain thorough documentation utilizing online ticketing system and wikis.
Occasionally participate in specific technology research, development, and deployment projects.
Provide first-tier support for VoIP telephone troubleshooting and requests for service.
Provide first-tier technical support, maintenance and troubleshooting for Moody College of Communication classroom AV, particularly for the early 8am, classes with an 7:30am arrival time.
Provide internal support to the Technology Team, including, but not limited to providing technical support to the Helpdesk, collaborating with non-Helpdesk Techs, collaborating with University Techs, and providing purchasing recommendations consistent with our support mission.
Provide technical support for the Moody College of Communication Tech Services Desk by answering the Help Desk line as calls come in, or when necessary, check for voicemail and email and respond accordingly.
Other duties as assigned
Required Qualifications
Some experience providing end user help desk support in a managed endpoint environment for Windows, macOS workstations, as well as iOS (iPads, iPhones), and TVOS (Apple TV).
Excellent written and verbal communication skills and a professional demeanor.
Regular and punctual attendance.
Willingness to learn and accept constructive feedback.
Detail oriented.
Ability to closely follow written and verbal instructions.
Must work well in a team environment and collaborate on work activity.
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
More than one year of experience
A+ Microsoft or Apple certifications.
Salary Range
$45,000
Working Conditions
Standard office conditions in shared windowless space.
Repetitive use of a keyboard at a workstation.
Use of manual dexterity.
Concurrent multiple projects under rigid deadlines or time limitations.
Occasional extended work hours.
Ability to lift to 50 pounds.
Required Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Additional Information
What benefits do I receive with UT? The university offers an impressive benefits package including, but not limited to:
Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
Optional Vision, Dental, Life, and Disability insurance options.
Competitive paid vacation, sick time, and holidays.
Teachers Retirement System of Texas, a defined benefit retirement plan.
Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b).
Flexible spending account options for medical and childcare expenses.
Staff tuition assistance once eligible.
Expansive employee discount program including athletic tickets.
Free access to UT Austin's libraries and museums.
Free rides on all UT Shuttle and Austin CapMetro buses.
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Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled into your application. The application is one page, and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
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Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
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Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
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Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.----
Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
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Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----
Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----
Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
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E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
E-Verify Poster (English and Spanish) [PDF]Right to Work Poster (English) [PDF]Right to Work Poster (Spanish) [PDF]----
Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.