Our client, a leading provider in the technology sector, is seeking a Desktop Support Analyst Lvl 2/3 to join their team. As a Desktop Support Analyst, you will be part of the IT Department supporting various teams across multiple sites. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset which will align successfully in the organization. **Job Title:** Desktop Support Analyst Lvl 2/3 **Location:** Big Rapids, MI 49307 **Pay Range:** $28-$34/hr ***** Vehicle required-The position supports multiple sites and driving is required; Candidate should live close to Big Rapids, the primary support location **What's the Job?** + Provide senior-level day-to-day support for end users regarding their hardware and software needs. + Assist end users in a timely resolution of any issues related to software and hardware problems. + Document and record procedures for new hardware and software implementations. + Configure, deploy, and support mobile devices including Blackberry, Windows Mobile, Android, and iPhones. + Administer software updates and patch management for the desktop environment. **What's Needed?** + In-depth knowledge of Microsoft Windows operating systems and associated peripherals. + Proficiency in the Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook. + Ability to configure and troubleshoot email clients such as Microsoft Outlook. + Experience with Active Directory administration. + Strong understanding of Configuration Management systems like SCCM & Altiris. **What's in it for me?** + Opportunity to work in a dynamic and supportive environment. + Gain valuable experience in a fast-paced technology setting. + Collaborate with a diverse team of professionals. + Enhance your technical skills and knowledge. + Be part of a company that values innovation and growth. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.