Our client, a public-sector organization dedicated to supporting media and educational initiatives, is seeking a Desktop Support to join their team. As a Desktop Support, you will be part of the Wisconsin Public Media Division supporting internal staff and media workflows. The ideal candidate will have excellent communication skills, a proactive attitude, and a strong desire to learn, which will align successfully in the organization. **Job Title:** Desktop Support **Location:** Madison, WI - Onsite **Pay Range:** $19.50 on W2 **What's the Job?** + Provide frontline technical support for desktop and laptop hardware and software. + Assist staff with troubleshooting issues related to Windows, macOS, printers, and file sharing. + Set up new equipment and ensure proper configuration for staff use. + Document solutions and contribute to internal knowledge bases for ongoing support. + Support workflows related to media creation and production processes. **What's Needed?** + 1-3 years of experience in a customer-facing IT support role. + Strong active listening skills and a professional, empathetic approach. + Excellent verbal and written communication skills to explain technical concepts clearly. + Experience supporting modern hardware (desktops, laptops) and operating systems (Windows 10/11, macOS). + Ability to troubleshoot technical issues logically and escalate when necessary. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.