Our client is seeking a Desktop Support professional to join their team. As a Desktop Support specialist, you will be part of the Instructional Technology Services team supporting internal Help Desk operations. The ideal candidate will demonstrate excellent customer service, problem-solving skills, and the ability to work independently, which will align successfully in the organization. **Job Title: Desktop Support** **Location: Madison, WI** **What's the Job?** + Provide technical support to staff as part of the internal Help Desk team, resolving complex computer issues efficiently. + Manage user accounts, including account creation, modification, and deactivation, ensuring security protocols are followed. + Perform device imaging, deployment, and configuration to ensure all hardware and software are up-to-date and compliant with agency standards. + Assist in deploying and integrating applications and agency configuration management tools for daily operational use. + Support and maintain end-user technologies, including system management tools and software services, while adhering to security and procedural policies. **What's Needed?** + Minimum of 10+ years of experience in technical support, customer service, and problem resolution. + Strong familiarity with concepts, practices, and procedures related to account management, device imaging, and application deployment. + Excellent troubleshooting skills and ability to resolve complex technical issues independently. + Experience working within a team environment, with a focus on collaboration and communication. + Willingness to work onsite at least 60% of the time, with full onsite presence during training; remote work is not available. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.