Join JPMorgan Chase in transforming customer engagement through innovative digital products and experiences. As a Design Manager, lead the planning and management of workflows and processes that support our growing digital design projects.

 

Job Summary
As a Design Manager within DCE Auto Lending, you will be responsible for planning and managing the day-to-day workflow and processes." The revision outlines key responsibilities, including overseeing a digital product portfolio and collaborating with cross-functional teams to ensure alignment with business demands and promote customer-centric innovation.

 

Job Responsibilities

Oversee and manage a digital product portfolio, including project intake, assessment, resourcing, execution, tracking, and team capacity.Partner closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on execution, delivery, and reporting.Facilitate cross-impacting project discussions with multiple Design teams and stakeholders.Collaborate with Digital Design, Product, and Line-of-Business teams to understand business demand and guide project execution.Track projects, ensuring milestones are met and project status is documented and updated regularly; produce reports as needed.Partner with Digital and other teams to drive concept readiness and artifact quality, serving as a single point of contact for project status and issue management.Ensure all deliverables are clearly specified, scoped, and agreed upon between client and internal teams.

Required Qualifications, Capabilities, and Skills

5+ years of project/program management experience, with 3+ years working with digital design or marketing teams.Extensive understanding of the product development lifecycle at scale.Good understanding of Waterfall and Agile project methodologies.Experience or familiarity with Atlassian/JIRA software tools.Demonstrated effectiveness in developing plans, prioritizing activities, and driving execution.Excellent written and verbal communication skills, including the ability to present complex information clearly.Strong organizational skills with experience coordinating multiple work streams simultaneously.

Preferred Qualifications, Capabilities, and Skills

Proven ability to collaborate cross-functionally and influence outcomes.Flexible and adaptable to change direction based on team and stakeholder consensus.Strong project management skills.Passionate about creating customer-centric design.