Auto Lending is evolving fast—customers expect seamless, trustworthy experiences across complex operations. Join our design team to power that experience at scale, bringing strong collaboration, structure, and momentum to design work.

 

As a Design Program & Business Manager in Auto Lending, you will support the Head of Design by owning program management, tracking, and executive reporting for a team of designers. You’ll keep Jira and Confluence impeccably organized, translate ad hoc requests into structured plans, ensure controls are met, and coordinate executive-ready presentations. Thrive in ambiguity, move conversations forward, and help maintain momentum across multiple workstreams.

 

Job Responsibilities

Maintain Jira hygiene; reconcile tracking across Confluence and Monday.com; create leadership dashboards and views tailored to Auto Lending and Design priorities.Translate ad hoc requests into structured plans with timelines, dependencies, and clear status; capture notes, decisions, and next steps.Build and coordinate executive-ready decks and artifacts; support town halls, strategy sessions, and design community forums.Ensure control adherence and audit readiness; drive program plans and operating rhythms; surface risks early and manage expectations.Partner with Finance on budgets, forecasts, and spend tracking; set up practical trackers, calendars, and checklists.Support headcount and recruiting operations (opening roles, scheduling, onboarding) and maintain collaboration sites and documentation; continually simplify processes 

Required Qualifications, Capabilities, and Skills

Previous experience in Design Operations, Program/Project Management, Business Management, or Account Management supporting product/design/tech teams.Tool proficiency: Jira and Confluence; Excel, PowerPoint; familiarity with Monday.com and SharePoint.Proven ability to deliver timely, executive-ready reporting and presentations; highly responsive and organized in ad hoc environments.Excellent written and verbal communication; able to read the room, ask clarifying questions, and capture accurate notes and actions.Strong attention to detail and data quality; sets and enforces tracking standards and hygiene across teams.Experience partnering with Risk/Compliance/Audit on controls, issue/risk tracking, and remediation Self-motivated, independent operator who manages multiple concurrent workstreams and maintains momentum in ambiguous conditions

 Preferred Qualifications, Capabilities, and Skills

Experience in Auto Lending or consumer lending/financial services.Budgeting and forecasting experience; ability to build practical trackers and reporting cadences.Knowledge of Agile/Lean practices and OKRs; can translate strategy into operational artifacts and measurable outcomes