_Location: Budapest_ _Job type: Permanent, Full time, Hybrid according to policy_ **About the job** **Our Team:** This manager position is part of the Service Excellence/Connect to Resolve (C2R), a transversal organization into Sanofi Business Operations. Service Excellence/Connect to Resolve (C2R) focus is to seamlessly connect Sanofi employees and third parties with the support teams and resolve their queries, driving customer centricity and user experience. The Design Manager serves as the Global Process Owner for service management, leading a team of service designers and project managers responsible for defining, implementing, and optimizing service management processes across the organization. This role provides strategic direction for service catalog development, implementation of service management solutions, and continuous improvement initiatives to ensure exceptional service delivery throughout Business Operations and beyond. **Main responsibilities:** **_Strategic Leadership and Vision_** + Establish the vision and strategy for service design and management across the organization + Drive standardization and best practices in service management processes + Align service design initiatives with business objectives and organizational strategy + Lead the development of service management frameworks and methodologies **_Team Management and Development_** + Lead, coach, and develop a team of service designers and project managers at various levels + Set clear performance expectations and provide regular feedback and development opportunities + Foster a collaborative, innovative, and customer-centric team culture + Manage resource allocation and capacity planning to meet business demands **_Service Excellence and Governance_** + Serve as the ultimate authority for service management processes + Establish governance structures and decision-making frameworks + Ensure compliance with service management standards and policies + Drive process maturity and continuous improvement initiatives **_Stakeholder Management_** + Build and maintain strong relationships with service line leaders and key stakeholders + Represent the C2R team in cross-functional initiatives and governance forums + Communicate team value proposition and achievements to senior leadership + Manage expectations and resolve conflicts to ensure successful outcomes **_Continuous Improvement and Innovation_** + Champion a culture of continuous improvement and innovation + Identify opportunities to leverage emerging technologies and methodologies + Lead transformation initiatives to enhance service design and practices + Drive the implementation of service management design principles across service lines + Promote a culture of continuous improvement and innovation **_Portfolio Management_** + Oversee the portfolio of service design and implementation projects + Prioritize initiatives based on business impact and strategic alignment + Allocate resources effectively across multiple concurrent projects + Monitor progress and ensure successful delivery of all initiatives **About you** **Experience:** + 8+ years of experience in service management, service design or related fields + 3+ years of people management experience leading cross-functional teams + Extensive experience in service design, service management, and process optimization + Experience implementing and governing service management platforms (ServiceNow, etc.) + Experience in driving organizational change and transformation initiatives + Background in working across complex, global organizations + Change management expertise with focus on sustainable adoption **Technical skills:** + Expert knowledge of service management frameworks + Advanced understanding of service design principles and methodologies + Strong knowledge of project and portfolio management practices + Proficient in service management platforms and their capabilities + Understanding of process optimization and continuous improvement techniques + Knowledge of relevant industry trends and emerging practices **Soft skills:** + Strong leadership skills with ability to inspire and motivate teams + Excellent communication and interpersonal skills at all organizational levels + Strategic thinking with ability to translate vision into actionable plans + Collaborative approach to problem-solving and decision-making + Resilience and adaptability in managing competing priorities and change + Ability to navigate complex organizational dynamics and build consensus **Language:** + English (fluent) **Why choose us?** + Bring the miracles of science to life alongside a supportive, future-focused team. + Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. + Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. + Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leave. **_If the role aligns with your experience and interests you, we would be delighted to receive your application and connect with you!_** Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together. Discover our Code of Conduct (https://www.codeofconduct.sanofi/) , that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document before applying. \#LI-EUR \#LI-HYBRID **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)