We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office

Deputy Manager – Insurance Operations (Surplus Line Tax) (Grade – D1)

We’re seeking for an individual who is ready to work with complex & diverse insurance work. This person will get opportunity to enhance insurance knowledge and understanding & build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you

We will count on you to:

Be an integral part of the team (Our team is new but growing at fast pace with a vast diversity in the experience that each colleague has i.e. campus and professionals from either insurance sector or different industry)

Play a key role in building and transitioning functional capability to the service centre, address any knowledge related queries, cement the learning gaps (if any) and conduct regular refreshers to check the retention levels of learnings provided

Ensure timely delivery on all cases as per SLAs (i.e. Team meets SLAs on Accuracy, Productivity and TAT as per agreed standards)

Regularly update process manuals

Responsible for creation of SOPs for new processes

Identify best practices that are followed across the industry and tailor them as per our needs

Collaborate with multiple teams within Marsh, to provide top service to our clients

Act as a mentor to new hires and ensure they have working knowledge of systems and process.

Conduct peer reviews as necessary, identify learning gaps for coaching opportunities and help improve quality scores

Continuously identify areas for process improvement to increase efficiencies as well as participate, monitor and/or oversee the initiatives.

Manage and lead team members on a day-to-day basis to ensure the team meets service levels, measure and analyse team’s productivity, manage and prioritize the team’s workload to ensure high quality outcomes.

Manage performance of the team, through regular review, addressing engagement activity and growth opportunities

Prepare weekly/monthly productivity reports for the team.

Have the ability to work and adjust in a fast pace and changing environment as needed in order to support the needs of the business.

Handle escalation calls, complaints, questions, and queries as necessary

Ensure adherence to policies & procedures as per organization’s standards and laid out SOPs

Ensure operational risks are highlighted on time and escalated to proper authorities for corrective action

Adherence to data and information security guidelines

What you need to have: 

Bachelor’s degree with experience in Insurance, Finance, Accounting or closely related field.

Graduate with overall experience of 6+ years & 3+ years of experience in leading team/people management & process management

US insurance industry and process experience

Strong Supervisor Skills.  As a supervisor, you not only need to manage the day-to-day functions but also have the ability to coach, mentor and develop the team you are supervising.  

Good analytical skills to understand reports and performance trends

Good organization and time management skills to work effectively under pressure to meet deadlines.

Ability to support or lead business readiness / change management initiatives 

Intermediate Microsoft Office proficiency. Knowledge of basic Excel formulas, pivot tables, PowerPoint and Outlook.

Creativity and readiness to experiment with various learning methodologies

Possess problem solving skills and reasoning ability

Ability to adapt quickly

Ideate and identify opportunities

Should be comfortable with 12pm to 9pm / 1pm to 10pm / 2:30pm to 11:30pm (to be discussed in Ops round)

Basic understanding around taxes/paperwork – Accounting background

Basic understanding on filing process/documentation related to paperwork 

Some background on compliance and regulatory requirements on accounting

Support the achievement of department goals and key performance indicators

Manage and prioritize workload to meet deadlines and quality standards

Applications proficiently & knowledge - Excel, Teams, SharePoint

What makes you stand out?

Excellent Program Management skills

Technical Bent of mind (basic understanding of data visualization tools like Power BI, Tableau etc. or any programming language)

High expertise in facilitating development programs

High attention to detail

Engaging with crowd and identifying areas where assistance is required

Being competent in one of the Marsh processes

Any Insurance related certification

Accounting experience

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.