The Opportunity:
We are seeking a highly skilled and motivated Deputy Case Support Manager to lead a team of Case Support Analysts. The ideal candidate will have a deep understanding of customer policies and procedures, exceptional leadership skills, and a proven track record of managing and developing teams. The Manager will oversee the daily operations of Case Support Analysts, ensure compliance with national standards and customer requirements, and foster a collaborative and high-performing work environment.
Level Description:
Supervises employees, typically junior or mid-level.Sets goals and objectives for team members for the achievement of operational results.Problems faced may be difficult but typically are not complex.Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders.May manage projects/processes.May influence others regarding system design, solutions, and procedures.Organizational Impact:
Plans/establishes OR works to achieve goals and objectives for a team, with direct impact on the immediate- or short-term operational results of the department (e.g., less than 1 year).Typically, does not have budget or P&L accountability, but may manage day-to-day elements of the budget (e.g., timecards, overtime for staff). May participate in decision-making or make recommendations to management in the financial areas of budget and P&L.May be responsible for entire projects or processes within the job area.Innovation & Complexity:
Responsible for making improvements to processes, systems, or products to enhance the performance of the job area OR may be responsible for developing technical solutions that require collaboration with internal expertise and deep analysis of the technical system.Problems and issues faced are difficult and may require understanding of a broader set of issues. Problems typically involve consideration of multiple issues, job areas, or specialties. Problems are typically solved through drawing from prior experience and analysis of issues.Communication & Influence:
Communicates with parties within and possibly outside of their own job function, which may include external customers or vendors depending upon the job function.Explains policies, practices, and procedures of the job area to others within the organization. May work to justify and gain cooperation of other parties on practices, policies, and procedures.Leadership & Talent Management:
Supervises a team consisting of professionals, typically at or below the T3/P3/S3 level. Leads, directs, and reviews the work of team members to accomplish operational plans and results OR complete more narrowly defined projects or objectives within their own job area.Provides primary input to hiring, firing, promotion, performance, and rewards decisions for direct reports.Knowledge & Experience:
Understands basic management approaches such as work scheduling, prioritizing, coaching, and process execution. Typically requires advanced understanding and ability to apply standards, principles, theories, and technical concepts of the job area typically obtained through advanced education combined with experience.Key Responsibilities:
Team Leadership and Development:Manage a team of Case Support Analysts, providing guidance, mentorship, and performance feedback.Recruit, hire, and onboard new team members.Develop and implement training programs to enhance the skills and knowledge of the team.Foster a positive and inclusive team culture that promotes professional growth and development.Operational Management:Oversee the daily workload and task list of the Case Support Analysts, ensuring tasks are prioritized based on customer, business, and team needs.Ensure all team members adhere to company policies and procedures, seeking clarification or explanations when necessary.Participate in all mandatory meetings and contribute to strategic planning and decision-making processes.Case Management and Compliance:Serve as a subject matter expert on customer policies and procedures, including case coverage for all case types, issue resolution, and reporting requirements.Provide guidance to CACI field staff regarding their responsibilities and issues raised during investigations.Assess designated case types to communicate important case information to the field, cancel unwarranted items, and ensure all necessary fieldwork is scheduled or extended.Customer and Stakeholder Engagement:Assist staff with answering field investigator, reviewer, and section lead case-related questions and concerns via telephone and email.Understand the essential functions of field and review department positions to provide effective support and guidance.Collaborate with customers and stakeholders to ensure their needs and expectations are met.Performance Monitoring and Improvement:Monitor team performance metrics and implement strategies to improve efficiency and effectiveness.Identify areas for process improvement and lead initiatives to enhance case management practices.Ensure all functions, duties, or tasks are carried out in an honest, ethical, and professional manner.Qualifications:
Bachelor’s degree in a related field; Master’s degree preferred.Minimum of 3 years of experience in case management or a related field.Proven experience in a leadership or management role.In-depth knowledge of customer policies and procedures, including case coverage, issue resolution, and reporting requirements.Strong understanding of field and review department positions and their essential functions.Excellent communication, interpersonal, and problem-solving skills.Ability to work in a fast-paced, dynamic environment and manage multiple priorities.Commitment to ethical conduct and adherence to company policies and procedures.-_________________________________________________________________________
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
_________________________________________________________________________
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$54,800-$115,000CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.