Job Description • Work independently with minimal supervision; collaborate effectively with team • Perform intermediate to advanced deposit maintenance (DDA, savings, CDs). • Respond to internal and customer inquiries within SLAs and policy • Perform intermediate to advanced deposit maintenance and quality control • Own work from receipt through resolution; identify and escalate risks or issues • Ensure compliance with all banking regulations, including BSA/AML and dual controls • Research and process complex transactions and exception items • Provide professional, confidential customer service, including inbound calls • Understand debits, credits, basic GL entries, and perform basic reconciliations • Image, review, and archive deposit and loan documentation • Process legal and regulatory documents (e.g., subpoenas, garnishments, escheatment) • Board and maintain ICS/CDARS accounts; support and approve Associate I work • Participate in projects, year-end tax reporting, and regulatory reporting • Maintain knowledge of bank products, systems, and procedural changes Manage deposit operations mail and related workflows We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements FIS, Core, FCM, Horizon and/or ImageCenter experience Excel experience Minimum 2 years deposit servicing experience (not branch experience) or 3 years of operations or related experience Banking, accounting, or finance experience required High School Diploma Fedline experience