Cary, North Carolina
8 days ago
Dealer Integration Operations Consultant

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Building Construction Products (BCP) division is hiring a Dealer Integration Operations Consultant to support our dealer solutions tailored to small contractors! 

This role is designed to provide on-site operational support at stores, ensuring alignment with brand expectations and facilitating continuous improvement. The Dealer Integration Specialist will be embedded within dealer operations to consult on enhancements, validate inventory, gather voice of customer (VOC) feedback, and support digital integrations. 

What You'll Do

Provide on-site support at stores to ensure operational excellence and brand consistency. 

Consult with dealer teams on process improvements and digital integration strategies. 

Validate inventory and support automated replenishment systems for high-volume, low-variability products. 

Gather and interpret voice of customer feedback to inform strategy. 

Collaborate with dealer personnel to enhance customer experience and store operations. 

Support deployment of Cat.com and eCommerce tools within the store environment. 

Ensure alignment with aftermarket strategy including onboarding and retail concepts. 

Act as a liaison between store operations and field representatives to ensure seamless communication and execution. 

Travel: 50-75% travel required to support multiple dealer sites

What You Have (Core Skills) 

Customer Focus: Strong understanding of dealer operations and customer experience principles. 

Decision Making and Critical Thinking: Strong analytical skills and ability to interpret VOC data 

Problem Solving: Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution 

Relationship Management: Excellent communication and interpersonal skills to establish and maintain healthy working relationships with clients, vendors, and peers 

Project Management: Ability to lead cross-functional initiatives 

 

Top Candidates Will Also Have 

Previous field rep experience with Caterpillar or its dealers 

Experience in operational consulting or process improvement 

Familiarity with Cat product lines and store operations 

Experience in sales, service, or retail operations within the Caterpillar dealer network 

Experience with digital tools and eCommerce platforms 

Ability to work independently and collaboratively in a fast-paced environment 

Bachelor’s degree 

Summary Pay Range:

$112,710.00 - $169,060.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

Medical, dental, and vision benefits*

Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

401(k) savings plans*

Health Savings Account (HSA)*

Flexible Spending Accounts (FSAs)*

Health Lifestyle Programs*

Employee Assistance Program*

Voluntary Benefits and Employee Discounts*

Career Development*

Incentive bonus*

Disability benefits

Life Insurance

Parental leave

Adoption benefits

Tuition Reimbursement

       

* These benefits also apply to part-time employees

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

January 20, 2026 - February 2, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.     

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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