Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are seeking an energetic Data Center Engineering Operations (DCEO) Engineer to join the team and serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The DCEO Engineer is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center. The DCEO Engineer is crucial in maintaining high reliability and performance while also prioritizing safety. They will maintain, operate, and troubleshoot mission-critical data center facility equipment to achieve near 100% uptime. Infrastructure under their management includes standby diesel generators and related fuel systems, electrical systems such as switchgear, UPS units, PDUs, batteries and associated systems. Mechanical equipment includes CRAC/CRAH units and cooling systems. The role is also responsible for other building systems such as fire suppression systems, building automation systems, and general facilities equipment. Data Center Engineering Operations (DCEO) Team, which is the backbone of AWS Infrastructure Operations organization supporting the rapid growth of our business and customers 24x7. We commit to maintain the critical facility infrastructure of AWS and ensure the highest standards of operational performance in the aspects of safety, security, availability, productivity, capacity and efficiency. Key job responsibilities • Oversee the performance of the data center's critical physical infrastructure. Ensure that all work performed is completed to the highest quality and without impact to customers. • Leading a team of 24x7 engineering technicians with an emphasis on career growth. • Drive a safety centric culture and ensure a safe workplace for builders and visitors to our sites. • Generate change management requests & incident management tickets for Data Center facility; • Coordinate daily with third-party vendors ensuring adherence to contracted SLAs. • Take charge of the installation of the racks and conduct the rack space, power/cooling assessment; • Driving improvement projects to enhance the data center safety, security and availability, often requiring reaching out to a variety of support teams, and drive them from conception to completion. • Effectively and efficiently manage the operations budget and expenditures. • Engage in non-office on-call responsibilities for designated data centers in the region. This will include responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s). • Maintain accurate and up-to-date Data Center infrastructure inventory through related matrices and internal dashboards • Lead new build and expansion projects to improve the operations efficiency, including the design, implementation, and commissioning phases; • Assist in internal recruitment including conducting interviews and assisting with onboarding. A day in the life A day in the life as the DCEO Engineer, your role demonstrates a strong commitment to prioritizing the development and well-being of team members, as well as fostering diversity and inclusion. You will oversee all facets of the data center's critical infrastructure with a focus on continuous availability and optimal performance, while upholding high-quality standards and minimizing any impact on internal and external customers. Additionally, you will play a crucial role in process optimization, staff management, setting performance metrics, and driving continuous improvement initiatives, all while ensuring a supportive and inclusive work environment. About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications - High Diploma or Bachelor’s Degree in Electrical Engineering, Mechanical Engineering or relevant discipline - Experience with operation and maintenance of data centers, or Mission Critical facility management experience for a large enterprise or large Colocation provider - Experience in supervising facilities engineering team - Good work attitude and eagerness to learn, with deep attention to details and accuracy; also possess strong problem-solving skills and strong ability to work independently and take initiative, while also being a collaborative team player who can work effectively with others. Preferred Qualifications - Minimum 5 years of relevant work experience with facility management, and operating and maintaining infrastructure equipment in critical facilities such as datacenters, operation factories, substations, hospitals, etc. - Proficient in comprehending electrical systems (HV/MV supply system of power substations, transformers, switchgears, VFI-class UPS, PDU, ATS, STS or VRLA battery, Li-ion battery and related systems, fuel systems related to diesel generators, surge control circuits, active harmonic filters, battery monitoring systems, branch circuit monitoring systems, SCADA systems), or possess the ability to understand mechanical systems (CRAC/CRAH, AHU, chillers, cooling towers, thermal buffer tanks, heat exchangers, plumbing systems, pumps, valves, duct systems, fans, dampers, fire detection and extinguishing systems, drainage systems, building monitoring systems, automatic control systems) - Proven experience in major facilities incident management - Strong bi-lingual verbal and written communication skills (English and Chinese) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.