Role Type:

Internship/Co-op

Work Term:

Winter/Term 2

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Pay Details:

$45,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

DEPARTMENT OVERVIEW

Canadian Personal Banking (CPB) provides a comprehensive suite of deposit, saving, payment and lending products and advice through a network of 1,062 branches, 3,438 automated teller machines (ATM), mobile specialized salesforce, and telephone, mobile and internet banking services. CPB is comprised of the following line of businesses:

Real Estate Secured Lending (RESL) & Specialized Sales Force (SSF) help Canadians achieve their homeownership financial goals throughout the entire customer journey with Mortgages and TD Home Equity FlexLines.Canadian Card Payments, Loyalty & Personal Lending (CCPL&PL) is responsible for Credit Card and Personal Lending Banking Products that meet the unsecured borrowing needs of Canadians while enhancing TD's loyalty offerings and partnerships that improve the value propositions for our customers.Everyday Savings & Investing (ES&I) is responsible for the day-to-day banking products (Chequing domestic and cross-border banking, Overdraft Protection, Savings, GICs and Mutual Fund products) that meet the everyday banking savings and investing needs of Canadians  Branch Banking Delivery Excellence (BBDE) is responsible for building customer and colleague confidence by supporting approximately 18,000 Branch Banking colleagues in TD's more than 1,100 branches across Canada.CPB Operations focuses on enhancing and enriching how TD supports its customers by delivering specialized credit advice, underwriting, and fulfillment of key processes for Personal Banking.Strategy & Enablement (S&E) is focused on building and executing innovative strategies for CPB partners that lead to new and deeper customer relationships, new revenue streams, improved colleague and customer experience, and greater productivity overall.Business Management & Governance (BMG) team is responsible for enabling the Business to identify and understand the risks it faces and support the Business to manage its risks appropriately in alignment with the Bank's strategy and risk appetite.Digital Transformation & Strategy focuses on driving CPB's digital strategy in partnership with our business leaders, journey owners and enterprise stakeholders, including Platforms and Technology and Transformation, Enablement and Customer Experience.

As a member of the Proactive Monitoring team within Everyday Banking, Savings & Investing (ES&I), your primary responsibility will be to support monitoring of various processes and programs to ensure adherence to regulations, customer promises, desired outcomes, and a focus on improving customer experience. You will play a key role in supporting newly launched projects, and existing processes to identify gaps on an ongoing basis with the goal intervening before customer escalation or impact. You will review data triggers and use business acumen to accurately identify impacts within existing reporting and work with key stakeholders to inform, escalate, and refine our monitoring approach. An opportunity to learn data and build new skills as you view ES&I products from an alternate lens and assist in increasing its resilience.

Job Description:

Department Overview:

It is our People who make the difference in the dynamic Everyday Banking, Savings & Investing (ES&I) business. The ES&I team consists of a wide suite of products including: Chequing and Savings accounts, money movement capabilities, as well as the GIC, Mutual Funds, and Registered plan (including Wealth referrals) portfolios.  We are customer, colleague and business results focused and the cornerstone of a customer's relationship with the bank. Almost 70% of all TDCT customers hold a Chequing account, and the overall ES&I group represents approximately 60% of the bottom-line contribution to Canadian Personal Banking.

The Proactive Monitoring Team applies advanced data analytics and automated testing to support the ES&I business to proactively identify potential risks and enhancement opportunities, as well as supporting the remediation efforts of identified issues or incidents through subject matter expertise and data evidence.

Job Requirements:

Research, investigate, and detect potential regulatory, operational, policy, process, or customer experience gaps prior to customer escalation.Participate in the development of new monitoring activities through detailed research and understanding of current bank regulations, policies, and processes.Provide consultation for Business Units regarding testing or lessons learned to ensure smooth transition of escalations or prevention from previously identified issues.Review reporting of monitoring for accuracy based on documented expectations.Work with Incident Management, Issue Management, and product owners to effectively escalate problems identified through the testing.Learn core concepts of SQL and Python data analysis using tools and systems created in the team to support Autotesting.Create simple and complex queries to support and validate new and existing processes with a focus on identifying undesirable outcomes as quickly as possible.Analyze and suggest opportunities for continuous improvements within team processes to increase efficacy and simplicity of interactions, technology, and processes.Thoroughly document work, process details, and other supportive details to ensure resiliency and longevity of understanding is sustainable.

Qualifications / Skills / Experience:  

SQL and cloud computing conceptsExcellent verbal and written communication skills and ability to develop strong relationships with peers, internal, and external stakeholders.Ability to work, research, and resolve issues independently while sharing best practices and knowledge with colleagues.Ability to quickly understand, acquire and apply new technical skills and apply those understandings to diverse requirements and cross-relational problems and solutions.An Innovative, evidence oriented, and critical thinker with an eye to use data to illustrate problems effectively and persuasively.Flexibility to adapt and manage within a dynamic and high change environment.Ability to analyze scenarios to reach acceptable compromises between technology impacts and customer service.

Asset Skills:

Experience in Python is nice to have.Experience in Microsoft Word, Excel, PowerPoint, and Visio is an asset.Experience with JIRA and Confluence is nice to have.

JOB REQUIREMENTS

Currently enrolled in 3rd – 4th year of an undergraduate degree OR master's degree in Engineering, Operations, Innovation & Technology, Business / Commerce, Risk, Finance, Economics, Mathematics, Engineering or related fieldMust be enrolled in an undergraduate / master's degree with the intent of going back to school at the start of your work term

ADDITIONAL INFORMATION

Please note that this is a general posting. If you are selected for an interview, more information regarding which business group and the specific job duties will be provided.

This position is a 4-month work term and will commence January 6th – April 25th, 2025.Applications must include a transcript, cover letter (one letter-sized page or less) and a resume (maximum of 2 pages).We welcome all applications; however, we will only contact qualified candidates chosen for an interview. Thank you for your interest.TD requires employees to reside in the country where the role is located, irrespective of remote working arrangementsTD is committed to providing you with the best candidate experience and internship in these unique circumstances. As such, work location and start dates are subject to change.

HOURS

Monday-Friday, standard business hours

INCLUSIVENESS

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet