Enterprise Operations is a dynamic organization which supports not only John Hancock customers, but also many cross-functional departments within the US Division and Global space. The Data Governance Lead is responsible for the operation of the data governance practice and its implementation, ensuring data is well-organized, safe, accessible, and valuable. **Position Responsibilities:** + Act as advocate for all data domains and information used by US Operations to maintain accuracy and ensure proper utilization. + Inventory and prioritize data assets, coordinating with Operations Leadership and other roles within the Global Data Governance structure. + Develop comprehensive understanding of data flow from both business and systematic perspective to ensure integrity of that flow is maintained. + Act as intermediary to ensure alignment between Global Data Governance, Global operations and US Operation and IT Segments regarding data standards, roadmaps, and prioritization of initiatives. + Capture, define, describe Business terms, Classifications, and Business Rules. + Support Technical Data Custodians and data analysts in decomposing business rules into data quality rules, and creating data catalogues and lineage as data is implemented + Ensure that data quality levels are assessed for all our prioritized critical data elements, and that data quality remediation is implemented when needed + Ensure all key data risks are well understood and mitigated appropriately, working effectively with the Data Protection, IT Security, Risk, Data Architecture and Data Management functions including ensuring regulatory compliance. + Navigate meetings of various stakeholders and preferences to ensure a unified approach and ultimate execution of the deliverable. + Provide effective and concise communication with stakeholders, management, and business partners. + Measure and communicate results and tie them back to key performance metrics, such as Service Level timings, budgets or Key Results based on Value Stream metrics. + Responsible for directing activities of other team members depending on project initiatives. **Required Qualifications:** + Bachelor’s degree or equivalent business experience. + 5-7 years of business experience including progressive business analysis experience. + Strong presentation and communications skills; able to articulate business cases clearly, concisely, and effectively to audiences of various levels. + Strong facilitation skills and ability to drive toward unified team consensus. + Ability to build effective business relationships with key stakeholders and business management. + Comprehensive knowledge of industry including product development, distribution, customer and administration services and regulatory structure. + Progressive business analysis and/or project management experience supporting significant business initiatives + Experience in financial services/insurance industry. + Able to translate issues and problems into effective business solutions and drive them to successful outcomes. + Ability to handle multiple demands and competing priorities of various large initiatives running concurrently. + Ability to take initiative, work independently, and learn/assimilate information quickly. **Preferred Qualifications:** + Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Giới thiệu về Manulife và John Hancock** Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập https://www.manulife.com.vn/ . **Manulife là Nhà sử dụng lao động không phân biệt đối xử** Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ. Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với recruitment@manulife.com . **Referenced Salary Location** Hoa Kỳ,- Massachusetts Làm việc từ xa toàn thời gian **Working Arrangement** Từ xa **Salary range is expected to be between** $73,350.00 USD - $122,250.00 USD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights (http://dol.gov/agencies/ofccp/posters?utm\_medium=email&utm\_source=govdelivery) **I** Family & Medical Leave (https://www.dol.gov/agencies/whd/fmla/posters) **I** Employee Polygraph Protection (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf) **I** Right to Work (https://www.e-verify.gov/sites/default/files/everify/posters/IER\_RightToWorkPoster%20Eng\_Es.pdf) **I** E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf) Company: John Hancock Life Insurance Company (U.S.A.)