At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Digital Workplace (DW) is the convergence of digital, cultural, and physical elements that enable all American Express colleagues to do phenomenal work in a complex, dynamic, and often unstructured working environment.

You will work within our TechCare Operations: Blueprint team, in partnership with our database, analytics and reporting leads to ensure maximum value as we execute on our TechCare Blueprint.  You will work to develop solutions to meet the needs of our product and servicing operation leaders.

Critical focus areas include:

Designs, develops, solves problems, evaluates, modifies, deploys and documents all data (i.e. benchmarking, data collection, and KPI analysis)Be able to develop insights and actionable analytics from large amounts of data.Partner with stakeholders to understand needs, analyze data, and present solutions and insights back.

Key Responsibilities:

Partner with the product teams to understand business data requirements, identify data needs and data sources to create data architectureProduce actionable insights via standard analytics practicesCommunicate insights to key stakeholders via dashboardsUse a scripting language to automate tasks, such as data cleaning, data uploading, and use in predictions/analyticsDocuments data requirements / data stories and maintains data models to ensure flawless integration into existing data architecturesLeads data assets as per the enterprise standards, guidelines and policiesDocuments processing requirements inclusive of data and transaction volumes, scalability, security and performance requirementsCommunicates and works reciprocally with business and product teams to support changes and implementationPartner with delivery architects and engineers to design optional data tier solutions to meet platform objectives and goalsFunction as an active member of an agile team through consistent development practices (tools, components, and documentation)Find opportunities to adopt innovative technologies

Data Engineer I – Digital Workplace:

Work with product owners to prioritize features for ongoing sprints and managing a list of technical requirements based on industry trends, new technologies, known defects, and issues.Builds, tests, and enhances data analytics required to support the Business portfolio

Education & Experience:

Up to 6 years of data analytics and dashboarding experience in a professional environment and/or comparable experience such as:

Familiar with Agile or other rapid application development methodsExperience with standard dashboarding software, such as PowerBI and Tableau.Experience with design and development across one or more database management systems (e.g. IMS, DB2 zOS, Oracle, MS SQL Server, PostgreSQL, Netezza (PDA/DB2AA) as appropriateExperience with distributed (multi-tiered) systems, algorithms, and application developmentProven experience in understanding of Big data technology and NOSQL design and coding with variety of data stores (document, column family, graph, etc.)Bachelor’s degree in computer science, computer science engineering, or related field required; advanced degree preferred

To be successful in the Data Engineer - Digital Workplace role, the following additional experience is required:

Experience with PowerBI/TableauExperience with Machine LearningExperience with Data Modelling

High-performing Behaviors:

Recognizes opportunities to adopt innovative technologies to enable business capabilitiesAble to challenge the status quo and drive innovation by generating creative ideas and solutionsKeeps up to date on current research and technology in the industryUnderstands technical aspects of the job and uses appropriate technology for the situation at handTries new approaches when problem solving, seeking ideas, or suggestions from others as appropriateCarries out systematic and rational analysis to identify the root cause of problemsRecognizes the importance of collaboration to achieve objectivesIs clear when explaining ideas and concepts to others, communication is structured and easy to understandLeads multiple tasks effectively - progresses work in parallelAdapts to change quickly and easilyHandles problems and acts on own initiative without being promptedKnows when to raise decisions and when to make on-the-spot decisions

Knowledge/Skills:

Strong analytical skills with a validated ability to understand and document business data requirements in complete, accurate, extensible and flexible logical data models using data modeling toolsAble to facilitate discussions between small groups of Technology and business people, recognize issues of conflict and inconsistency between data requirements and pursue a resolution of these issuesUnderstands XML/JSON and schema development/reuse, Open Source and NoSQL will be an added advantageAble to establish, modify or maintain data structures and associated components according to designUnderstands Metadata Management and Database Management conceptsCreates data models using the relevant tools and frameworksHas working knowledge of the range of tools used in the planning, analyzing, designing, building, testing, configuring and maintaining of assigned application(s)Able to participate in assigned team’s software delivery methodology (Agile, Scrum, Agile XP, Test-Driven Development, Waterfall, etc.)Understands and has practical experience with infrastructure technologies and components like servers, jvms and networking conceptsApplication of industry recognized methods, processes and standardsIdentifies a number of ways to do things differently that will continuously improve the productSDLC Methodologies and PracticesMetadata Management and Database Management System/Platform Domain Knowledge

Technology Core Competencies:

Adaptive CommunicationAgile PracticesIndustry and Company KnowledgeOrganizational Change ManagementTechnical AcumenTechnology Industry Trends

Game Changers:

AdaptabilityCollaboration & PartnershipContinuous ImprovementCourageCuriosityIngenuityServant LeadershipTenacity

Role Core Competencies:

TechnicalDatabase DesignEmerging TechnologiesPerformance and TuningSystem/Platform Domain KnowledgeFunctionalData AnalysisData ManagementDatabase AdministrationLeadershipAnalytical ThinkingConsultancyDecision-MakingBusinessProblem Solving

Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.