Brief Description
Responsible for effective delivery of hands-on technical support and installations. This will include server hardware and network break-fix tasks, structured cabling installation, rack deployments and decommissioning activities, site planning, problem escalation and performing installations in an Oracle Cloud Infrastructure (OCI) data center. Prioritize ticketing queues, resolving incidents and escalations, and to clear blocking issues to enable continued delivery of hands-on technician activities in accordance with internal polices and service level agreements. Provide 24x7 site coverage for Oracle OCI data center sites.

About the candidate
Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience
Hands on experience in IT Infrastructure support, server and network maintenance and structured cabling in a large-scale mission critical environment
Hands on experience and adequate understanding of data center infrastructure and facility operations
The position involves on-call which means you should have a driving license and be able to reach data center site within 60 mins
This position requires working in cramped spaces and elevated locations
Ability to speak confidently and to communicate clearly in a virtual environment
Strong adherence to processes and procedure and be a Process Champion
Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
Experience providing client-facing, direct customer support and service
Ability to work productively in remote cross-functional teams, resourcefully and independently as an individual
Highly service-oriented, reliable, responsible and self-motivated

Required experience
Hands on experience in server and network hardware installation, break-fix and troubleshooting
Hands on experience in structured cabling, troubleshooting methodologies and diagnostic procedures
Hands on experience with new rack deployments and rack decommissioning activities
Adequate knowledge of data center infrastructure, facility operations including mechanical and electrical
Adequate knowledge of airflow management (hot aisle, cold aisle, containment etc.)
Experience with commissioning new whitespace, data center expansion projects and build out activities
Experience with data center and facility operations involving critical incidents and preventive maintenance
Linux Operating System working knowledge, proficiency in command line tools
Experience in handling large inventory and implement quality control
Networking fundamentals