Data Center Technician Job ID 231826 Posted 06-Aug-2025 Service line GWS Segment Role type Full-time Areas of Interest Data Centers Location(s) Dublin - Dublin - Ireland **Please note this role requires a full clean driver's license, requires some Dublin travel to satellite sites and operates a shift pattern.** **Responsibilities** + Complete tasks to specified standards + Fully aware of sources for technical and procedural guidance + Perform Hands and Eyes support after taking instruction from support groups including: + Physical reboots of device + Checking for hardware failure lights + Checking for console error messages + Assist in resolution of physical network faults and hardware problems + Place tape or CD media into device to precede a recovery of a server + Amber light sweeps + Maintaining Asset inventory + Load/unload tapes within agreed Service Level Agreements and adhoc requests. + Maintain all relevant logs including to log calls and length of time taken to resolve + Responds to problems quickly and efficiently using approved procedures + Assist to cover your colleague’s annual leave and other absences, including some out of hours on call. + Respond to any ad-hoc, low level skill, Hands and Eyes task which is scripted/documented/in writing, whilst on the telephone to the person in the team who is assisting + Alerts the Manager to actual/potential Service problems. + Assist with media changes as required + Completes ad hoc activities at Team Leaders/Manager’s request + Host Customer Engineers/3rd Party Visitors into the machine halls, assist with liaison with support teams as required + Conforms to department and procedures and current SLAs/DOUs + Refers to the Manager for procedural guidance + Any other duties reasonably requested by the Company + Travel to site during on call shift must be completed within the hour. + Cabinet cleaning as and when requested. **Key Decisions Made by the Role** + Monitor customer environment and report discrepancies. + Escalate critical issues within the customer reporting change **Critical Experience, Know-How and Qualifications required to undertake the role** + PC Literate and confident handling IT hardware + Data centre experience + Full clean driving license. **Personal Characteristics Required** + Flexible and responsive to business demands + Able to work unsupervised for long periods and be able to use own initiative + Keen to learn and develop the service + Alert and responsive to change + Able to communicate with all interfaces to the Media Library + Personable, good team player, enthusiastic, able to use own initiative + Customer focused + Able to follow process/procedures in a methodical manner + Any Special Requirements (i.e. non-std hours or travel) + Cover colleague’s holiday and any other absences as over time. + Travel to remote satellite sites as required. + Mandatory CBRE QHSE courses as and when required. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)