Description Are you passionate about building robust, scalable technology infrastructure that powers global cloud services? Join our dynamic team and play a critical role in managing complex data center operations that keep the world's most innovative cloud platform running seamlessly. Key job responsibilities - Coordinate and prioritize operational workflows across data center technician teams - Develop and implement strategic operational procedures to optimize performance and reliability - Mentor and develop technical staff through comprehensive training and professional development - Manage complex project implementations with cross-functional teams - Create comprehensive operational reports and documentation - Maintain the on-call schedule coordinating absence and vacations - Recruit and train data technicians to ensure appropriate staffing levels - Host weekly staff meetings - Write and deliver performance reviews for staff A day in the life Your day will be a blend of strategic leadership and hands-on technical problem-solving. You'll collaborate with diverse engineering teams, coordinate critical operational tasks, and ensure our data centers run with exceptional efficiency and reliability. From managing technician workflows to implementing operational strategies, every moment will challenge and inspire you to drive technological excellence. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications - Bachelor's degree in engineering, computer science or equivalent - 4+ years of technical team management experience - Experience in English-language communication skills, both written and verbal - Strong networking and troubleshooting skills - Proficiency in system management tools and client/server environments Preferred Qualifications - Experience with large scale infrastructure - Advanced technical certifications - Project management credentials - Deep understanding of data center operational best practices - Technical writing expertise Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. 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