Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Be a part of operating the world’s largest cloud computing infrastructure. Amazon Web Services is seeking a bright, motivated, hardworking individual to fill the Data Center Logistics Manager position. This impactful position requires analytical strength, attention to detail, open communication and the ability to work autonomously. The Logistics Manager is a strategic leadership role that partners with Infrastructure teams and various Amazon stakeholders to manage communication, team metrics, and specific deliverables. This position requires strong urgency, sound judgment, and the ability to drive teams toward innovation and simplification across local, regional, and cross-regional scales. As both strategist and implementer, they ensure streamlined organizational activities that guarantee business success while developing and coaching their team members to make effective decisions and improve organizational culture. In their leadership capacity, Logistics Managers establish and maintain a culture of accountability, ensuring team members understand their roles, expectations, and impact on broader organizational goals. They demonstrate expertise in escalation management, consensus building, and setting vision and direction for their designated areas. Through their high judgment and expertise, they design optimal team structures and mechanisms to meet both immediate and long-term business objectives while proactively identifying and mitigating potential risks. The role requires both tactical and strategic thinking to achieve success. Tactically, Logistics Managers ensure efficient team operations, SLA compliance, and results delivery through effective planning and communication. Strategically, they establish goals in undefined areas, create vision, and align priorities with long-term business objectives. They maintain a strong focus on measurable outcomes, data-driven decisions, and policy compliance while continuously working to improve customer experience, deliverable quality, and team environment through root cause resolution, automation, and strategic project prioritization. Key job responsibilities Logistics Operations Leader- It is the manager’s responsibility to guarantee the organization is running smoothly, ensuring our service meets the expectations and needs of our customers and business on a daily, monthly and yearly basis. Some of these operational tasks include: - Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality - Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Logistics Managers to balance labor - Determine timelines that meet business and customer expectations; ensure they are met - Partnering with the management team to establish and maintain quality control standards - Remove roadblocks and obstacles for major initiatives Logistics Business Leader- It is the manager’s responsibility to act as a Logistics business leader by doing the following: - The primary point of contact for communication and escalation to both internal and external teams/customers within his/her respective area - The primary developer of team strategies, vision and goals for their team in alignment with the broader organization - Ensure operational practices are fully compliant with legislation and policy - Generate and/or filter information from higher levels of management to their teams - Creating, managing, and supporting recognition and communication programs Logistics People Leader- It is the manager’s responsibility to act as a logistics people leader by doing the following: - Manage and drive staffing plans, schedules, quality initiatives, performance levels and process change initiatives - The primary facilitator of team coordination and cohesion - Maintain a strong focus on personal and team growth and development - A strong supporter of projects outside of day-to-day operations - Distribute new opportunities fairly amongst the team when available - Hold regularly scheduled 1:1’s with a focus on personal development - Ensure accountability and documentation on coaching opportunities - Opening new requisitions and ensure bar is being raised with new internal hires Process Improver- The manager shall be a champion of continuous improvement by: - Proactively being a driver of process standardization and continuous improvement across the org - Contributes to operational deployment plans outlining critical and best practice launch activities - Teaching how to create documents, processes, tools and metrics that reflect outcomes - Conducts post-deployment evaluations to measure launch effectiveness (PDSA) - Advise team members on process improvement strategies Audits- The manager will conduct monthly audits using a standardized checklist. Meetings- Lead team meetings. The manager may also represent Logistics locally and/or globally. Travel- Travel between sites and across the cluster based on the need of the team and business. Operational knowledge - Must be able to work with team members for hands on learning and training. Must be able to lift 39lbs individually and team lift for heavier items. Must be accessible at all times via telephone, text, or similar instant messaging platforms About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion of events fosters stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications - High School diploma or equivalent - Experience with basic web-based tools and products like Outlook, Excel, Word and SharePoint - 3+ years of logistics experience Preferred Qualifications - Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship - Experience that includes strong analytical skills, attention to detail, and effective communication abilities - Experience escalating issues, anticipating and making trade-offs, balance the business need versus other constraints and maximize business benefit while building great customer experiences - Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent - Management and delivery of projects with high levels of performance, reliability, usability and customer satisfaction Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $65,000/year in our lowest geographic market up to $125,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.