**Job Title:** High Touch Engineer **Locations:** Columbus, OH | Houston/Dallas/Plano, TX | Jersey City, NJ — _These are preferred locations but not mandatory; may require travel once a month for on-site operations meetings if not local_ **Pay Range:** $55 per hour W2 (long-term opportunity with accrued benefits) **About the Role** Our client, a leading global tech company, is seeking a **High Touch Engineer** to join their team supporting critical network operations for a premier customer. The ideal candidate is highly technical, confident in troubleshooting, and ready to hit the ground running with minimal ramp-up. This role involves providing escalation support, resolving sophisticated network issues, and ensuring the stability of large-scale data center environments. **What You’ll Do** + Provide escalation support and resolve **critical network outages** and complex issues. + Perform **MAC & IP troubleshooting** and advanced **routing protocol** analysis. + Troubleshoot and optimize **Nexus 9000 platforms (VPC, VXLAN, ACI)** with strong CLI skills. + Support customer operations with deep **Route/Switch protocol knowledge and behavior methods** . + Relay detailed knowledge of customer networks and operational procedures to Cisco support teams. + Prepare **RCA recommendation reports** that include root causes, next steps, and corrective actions. + Contribute to **technical documentation initiatives** and collaborate closely with customer technical teams and leadership. + Lead informal knowledge transfer sessions for customer engineers. **What We’re Looking For** + **3–4+ years of experience** in data center technologies. + Hands-on expertise with **Cisco Nexus 9000 (critical), VXLAN, ACI (knowledgeable but not expert required)** . + Strong **CLI architecting and troubleshooting** abilities. + In-depth knowledge of **routing/switching protocols** and their operational behavior. + Proven ability to troubleshoot at a **MAC and IP level** . + **Cisco TAC experience** is a huge plus (but not required). + **No security expertise required** for this role. + Willingness to travel once a month for on-site operational meetings (if not local). + Confident and clear communication skills for technical and customer-facing discussions. + CCNP Route/Switch (or equivalent experience) strongly preferred. **Expectations** + Minimal training provided — candidates must be able to **hit the ground running** . + **Interviews will be highly technical** : be prepared to demonstrate knowledge of Nexus 9K, routing protocols, troubleshooting methods, and VPC. **About ManpowerGroup** ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are consistently recognized for our commitment to diversity and inclusion, and in 2023 ManpowerGroup was named one of the _World's Most Ethical Companies_ for the 14th consecutive year. 👉 If this role interests you and you’re ready to demonstrate your technical expertise, click _Apply Now_ and a recruiter will be in touch. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.