**Job Description** **UW BUSINESS SYSTEMS INTEGRATION QUALITY AND TRAINING** has an outstanding opportunity for a **DATA ANALYTICS AND WORK QUEUE ANALYST** **Work Schedule** 100% FTE Hybrid work environment with occasional on-site support for enterprise initiatives or leadership engagements May require limited evening or weekend work to support upgrades or time-sensitive initiatives **POSITION HIGHLIGHTS** The Data Analytics and Work Queue Analyst serves as the enterprise authority for revenue cycle Epic dashboards, slicer dicer report data analytics, and work queue (WQ) performance across UW Medicine. This role is responsible for transforming complex operational and system data into actionable insights that inform leadership decision-making, support process improvement planning, and proactively identify financial and operational risk with recommendations and expectations to deploy solutions. The Analyst provides advanced analytics, performance monitoring, dashboard development, dashboard operationalization, slicer dicer development and enterprise work queue strategy to improve outcomes, optimize throughput, identify system and workflow improvement opportunities, strategize opportunities and develop plans to reduce downstream denials. This role partners with operational leaders, Business Systems Analysts, Quality Analysts, Training teams, and Information Technology Services (ITS) to evaluate system and workflow changes, assess performance impact, and guide enterprise revenue cycle strategy through data-driven insight. **DEPARTMENT DESCRIPTION** The Business Systems Integration Quality and Training group is responsible for ongoing support, Epic system tool development and maintenance of the system infrastructure of Patient Access applications, along with the in-depth research of financial data, data analytics for use in making program and system decisions or recommendation and implementation of new processes, systems, programs, services and applications tools that are used to support and further the mission of patient care, research and teaching. **PRIMARY JOB RESPONSIBILITIES** + Develops, maintains, and interprets enterprise-level revenue cycle analytics, dashboards, and performance metrics + Analyzes trends related to access, throughput, denials, and work queue performance to inform leadership decision-making + Translates complex data into clear, actionable insights and recommendations for executive and operational leaders + Serves as the enterprise owner for work queue performance, dashboard monitoring frameworks, slicer-dicer development including measuring volume, aging, prioritization of opportunities, throughput, and denial reduction + Evaluates work queue and dashboard trends to identify systemic risks related to backlog, capacity, regulatory compliance or workflow inefficiencies and develop recommendations to mitigate. + Partners with operational leaders and ITS, recommending data-informed strategies for reporting, work queue and dashboard optimization and operationalization + Assesses performance impact of operational or system changes on work queue, dashboard and reporting outcomes + Partners with ITS, Business Systems, and operational teams to evaluate the performance impact of Epic upgrades, enhancements, and workflow changes + Provides data-driven recommendations to leadership regarding system or workflow adjustments based on observed performance trends + Serves as a subject matter expert (SME) and consultant to ERC Leadership on revenue cycle analytics and work queue performance + Collaborates with Quality Analysts to align performance trends with quality findings and corrective action priorities + Partners with Training teams to inform education and reinforcement strategies based on performance data **REQUIRED QUALIFICATIONS** + Bachelor's degree in business, Healthcare Administration, Information Systems, Data Analytics, or a related field, or equivalent combination of education and experience. + Four or more years of progressively responsible experience in revenue cycle analytics, business systems analysis, or healthcare operations. + Demonstrated experience developing and interpreting complex data sets, dashboards, and performance metrics. + Working knowledge of Epic revenue cycle and patient access workflows sufficient to analyze performance and operational impact. + Proven ability to translate analytics into actionable recommendations for leadership. + Strong written and verbal communication skills. + An equivalent combination of education and experience may substitute for stated requirements **ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. (https://www.uwmedicine.org/jobs) Join our mission to make life healthier for everyone in our community **Compensation, Benefits and Position Details** **Pay Range Minimum:** $96,960.00 annual **Pay Range Maximum:** $145,428.00 annual **Other Compensation:** - **Benefits:** For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ **Shift:** First Shift (United States of America) **Temporary or Regular?** This is a regular position **FTE (Full-Time Equivalent):** 100.00% **Union/Bargaining Unit:** Not Applicable **About the UW** Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. **Our Commitment** The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (https://policy.uw.edu/directory/po/executive-orders/eo-81-prohibiting-discrimination-harassment-and-sexual-misconduct/) . To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) . University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.