**Job Description:** This position supports the Patient Experience Department by monitoring, analyzing, and governing patient experience data to ensure consistent, meaningful, and accurate metrics are reflected in enterprise dashboards and reporting. The Data Analyst applies strong analytical and investigative skills to validate data integrity, identify trends and drivers of patient experience outcomes, and ensure departmental data standards are met.The analyst collaborates closely with Patient Experience leadership, operational partners (e.g., nursing, ambulatory, inpatient units), and technology/analytics stakeholders to translate business needs into clear, actionable requirements. Working in an agile environment with evolving priorities, the analyst is expected to work independently and cross-functionally to deliver timely insights that inform improvement efforts.Key responsibilities include gathering relevant context and documenting findings in business requirements for technical teams; developing and maintaining a strong understanding of workflows and processes that impact patient experience measures; and communicating changes in definitions, survey methodology, or technology that affect reporting. The ideal candidate can manage multiple projects across varied service lines and convert complex patient experience data into clear, digestible insights that support decision-making and improve the patient and family experience. This individual will also help build organizational understanding and confidence in patient experience data through education, documentation, and ongoing stakeholder support. **Education Qualifications:** **Key Responsibilities:** + Partner with Patient Experience Team to understand patient feedback data to inform improvement strategies + Apply sound methodology and tools to analyze data and identify trends, patterns and insights + Oversee Press Ganey Patient Experience surveying process and database, ensuring data integrity and accessibility + Ensures adherence to data governance in alignment with Essentia Health strategy + Create custom reports related to strategic initiatives as needed and approved by Patient Experience leadership + Recommend innovative practices for understanding Patient Experience data and comments **Education Requirements:** + **Bachelor’s degree** with a preference in business, economics, informatics, health management, a health-related field of study, mathematics, statistics, IT, or related program. **Experience Requirements:** _Based on experience and skillsets as it relates to the position, the team is open to a Data Analyst I or Data Analyst II._ + **Data Analyst I:** Systems/Strategic, analytical, critical thinking and decision making abilities with organizational skills and a high attention to detail + **Data Analyst II Requirements:** Minimum of 2 years experience in data development, data analysis, and report development Or Business Intelligence/Data Analyst Internship **Preferred Qualifications:** + **Experience in health care and patient or customer-focused environments** + **Strong written, verbal, and presentation skills** , including public speaking + **Ability to clearly explain and present data** to both internal teams and external audiences + **Strong collaboration skills** with the ability to work independently + **Comfort working with a wide range of stakeholders** across teams and organizations **Why this role?** + **Hybrid work environment** offering flexibility and work–life balance + **Supportive, collaborative team culture** that values communication and shared success + **Strong opportunities for professional growth** and skill development + **Exposure to a variety of projects and stakeholders** , keeping the work dynamic and engaging + **Hands-on experience with survey methodology** , ideal for building analytical and research expertise **Hybrid Nature:** + Position is **predominately remote** , however some time onsite for training, presentations, and team building will be required. + Candidate **must be located within Essentia Health service areas** including Northern Wisconsin (Superior), North Dakota (Fargo), or our Minnesota markets (Duluth, Virginia, Brainerd Lakes). Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000. **Job Location:** Support Services Building **Shift Rotation:** Day Rotation (United States of America) **Shift Start/End:** / **Hours Per Pay Period:** **Compensation Range:** $58427 - $87651 / year **Union:** **FTE:** 1 **Weekends:** **Call Obligations:** **Sign On Bonus:** It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.