At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.

Creating a world where we all have more time with the people we love.

That’s what makes us Roche.

The Opportunity

As a D2P - Business Support Trilingual Specialist, you are the first point of contact for our internal and external customers. You will play a vital role in providing high-quality support while ensuring a seamless, end-to-end service experience. Joining a fast-paced global team, you will have the unique opportunity to drive process improvements and empower users through self-service solutions.

Key Responsibilities

Deliver Excellence: Provide first-level support across a wide range of services, ensuring a customer-centric mindset in every interaction.

Manage Lifecycles: Coordinate the end-to-end ticket lifecycle across multiple channels, keeping users informed and managing expectations professionally.

Empower Customers: Guide users toward self-service autonomy by sharing resources and demonstrating portal capabilities.

Collaborate and Solve: Work closely with your team to resolve complex issues and contribute to the development of shared knowledge articles.

Drive Improvement: Participate in process innovation and quality initiatives to help the organization meet and exceed performance metrics.

Who You Are

We are looking for a proactive communicator who thrives in a team-oriented, global environment. You are someone who takes ownership of challenges and remains flexible in a changing landscape.

Your Qualifications:

Experience: At least 1 year in Customer Service; 2–4 years in Procurement, Accounts Payable, or SAP/ERP environments is preferred.

Education: University degree in Finance, Business Administration, Informatics, or Economics (preferred).

Languages: Professional fluency in Spanish, English, and Portuguese is mandatory.

Technical Skills: Proficiency with ticketing tools and a solid understanding of the Procure-to-Pay process.

Mindset: Highly accountable, agile, and results-oriented with a passion for continuous self-learning.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.