“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. + 15,000 trained professionals + 250+ locations worldwide + Fortune 500 + Globally unified systems Operations: + Ensure accurate and timely LOG to DLV process flow + Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements. + Understand department process flow, constantly looking for areas of improved efficiency. + Oversight and execution on all customer standard operating procedures via the DLSOP. + Work with the team on meeting KPI standards, as per department goals and metrics. Support the supervisor in the following areas: + Daily review of workflow and reports to support the team in meeting metrics + Audit files and support the team in ensuring that the team is meeting operating process       standards and compliance regulations. + Build and maintain strong relationships with customers and governmental Customs         organizations. + Monitor training and timely completion of items on team’s learning plan and PDP. + Push information to the department daily that enhances productivity, metrics, and overall purpose/ vision. Sales / Retention: + Participate in the transition of new business/ updates to existing business. + Assist in retention calls and complete reviews of customer data in preparation for QMRs People: + Identify with manager / supervisor, develop, and mentor your No. 2. Support the supervisor where needed: + Allocate workloads within team to ensure smooth operations during peak activity or staff absence. + Be a guide for the team - mentor agents + Follow-up new hires training as per the company requirement standards. + Periodically communicate department goals and expectations with team to ensure buy-in and accountability. Systems: + Promote productivity tools + Be open to implementing new system changes and enhancements with your team. + Be involved and suggest system/process improvements. + Set the tone of this environment within your team. Culture: + Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.   Education and Experience: + Bachelor’s degree from a four-year college or university or equivalent experience. + A minimum of 3 years of Customs Brokerage/Compliance experience + Computer skills (Microsoft Word, Excel, Power Point) + Ability to type:45wpm + Ability to work under pressure + Ability to adapt to changes + High level of attention to detail + Strong organizational skills + Strong communication skills + Process oriented Training Requirements: + Meet company standards of 52 hours training per year, including as needed management/leadership training Expeditors offers excellent benefits: + Paid Vacation, Holiday, Sick Time + Health Plan: Medical + Life Insurance + Employee Stock Purchase Plan + Training and Personnel Development Program + Growth opportunities within the company + Employee Referral Program Bonus Shift: Tuesday - Saturday (08:00am - 05:00pm) Sunday - Thursday (08:00am - 05:00pm) Reporting Structure: Customer Brokerage Lead, Supervisor, Manager