Job Title: Customer technical support specialist with Czech Job Description The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use. **Your responsibilities** + Manage and resolve all all inbound and outbound phone calls, emails and chats with precision and care. + Quickly Identifying and resolving troubleshooting product issues. + Prepare comprehensive reports that outline technical challenges for service technicians. + Check and prepare the resolution process of customers' technical issues. + Assist customers with both warranty and out-of-warranty services, such as Fixed Price Repair, Extended Warranty, and Spare Parts. **Our requirements** + Fluent in Czech (minimum C1 level) and English (minimum B2 level). + Great interest in new technologies. + At least 6 months of experience handling claims and consumer complaints. + Solid understanding of Windows and MS Office. **What we offer** + Employment contract with a full-time position. + Work in a modern office at Global Office Park, right in the heart of Katowice. + Comprehensive benefits package, including a MyBenefit cafeteria, private medical care (LuxMed), and life insurance. + Comprehensive training to fully prepare for the role. + Free language classes (English & Polish). + Attractive bonus for recommending your friends to work with us. Location: POL Katowice - Global Office Park-Bldg C Flrs 2 & 3 Language Requirements: Czech (Required), English (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**