Customer Technical Support Specialist (NEN) - (757) Share this job as a link in your status update to LinkedIn. Job Title Customer Technical Support Specialist (NEN) Location Dahlgren, VA 22448 US (Primary) Job Type Full-time Education Some College Coursework Completed Career Level Experienced (Non-Manager) Category Information Technology Job Description EPS Corporation is seeking a dedicatedCustomer Technical Support Specialist (NEN)to provide exceptional customer service and technical support to employees and end users. This position plays a key role in resolving technical issues, ensuring operational efficiency, and maintaining high levels of user satisfaction within theNetwork Enterprise Network (NEN)environment. Requirements Key Responsibilities + Serve as the primary point of contact fortechnical inquiriesvia phone, email, or in-person communication. + Provideon-site and remote supportto employees regarding NEN-assigned systems, applications, and devices. + Troubleshoot and resolve hardware, software, and network-related issues promptly and accurately. + Document all service requests, incidents, and resolutions within the designated help desk system. + Escalate complex technical issues to higher-tier support when necessary while maintaining communication with the end user. + Support user account management, system access, and password resets in compliance with security policies. + Deliver professional and courteous customer service, maintaining a positive and helpful attitude at all times. Required Qualifications + Two (2) yearsof professional experience incustomer serviceandinterpersonal communications. + Demonstrated experience handlingtechnical telephone inquiriesand providingon-site technical support. + Knowledge of troubleshooting techniques for standard IT systems, networks, and software applications. + Must meetDoD 8570 IAT Level IIcertification requirements (e.g., Security+ CE, CCNA Security, or equivalent). + Must possess an activeT3 investigation(or ability to obtain). + Strong communication skills and the ability to explain technical information clearly to non-technical users. Preferred Qualifications + Experience working within aDepartment of Defense (DoD)or Federal technical support environment. + Familiarity withITIL service managementpractices. + Working knowledge ofBMC Remedy,ServiceNow, or other enterprise ticketing systems. Desired Skills/Other Considerations EPS Corporation is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Type of Security Clearance Required Secret