Customer Technical Support Specialist (Help Desk) - (756) Share this job as a link in your status update to LinkedIn. Job Title Customer Technical Support Specialist (Help Desk) Location Dahlgren, VA 22448 US (Primary) Job Type Full-time Education Some College Coursework Completed Career Level Experienced (Non-Manager) Category Information Technology Job Description EPS Corporation is seeking aCustomer Technical Support Specialist (Help Desk)to provide high-quality technical assistance and customer service in support of Industry, Federal, or Department of Defense (DoD) operations. The ideal candidate will be a motivated, detail-oriented professional with hands-on experience using enterprise-level help desk systems and a commitment to delivering superior support. Requirements Key Responsibilities + Serve as the first point of contact for users requiring technical support, responding to inquiries via phone, email, and ticketing systems. + Troubleshoot and resolve hardware, software, and network issues using tools such asBMC RemedyorServiceNow. + Document all incidents, service requests, and problem resolutions accurately within the help desk system. + Escalate complex issues to higher-level support teams when necessary, ensuring timely and effective resolution. + Maintain user accounts, permissions, and access in accordance with security and organizational policies. + Support service improvement initiatives and assist in identifying recurring issues to enhance system performance and user satisfaction. Required Qualifications + Two (2) yearsof professional experience in Industry, Federal, orDoD Help Desk Support. + Proficiency withBMC Remedy,ServiceNow, or other enterprise-level help desk tools. + Must meetDoD 8570 IAT Level IIcertification requirements (e.g., Security+ CE, CCNA Security, or equivalent). + Must possess an activeT3 investigation(or ability to obtain). + Excellent communication, problem-solving, and customer service skills. + Ability to work in a team-oriented, fast-paced environment supporting mission-critical operations. Preferred Qualifications + Experience supporting users in classified or secure environments. + Familiarity withITILprocesses or formal service management frameworks. Desired Skills/Other Considerations EPS Corporation is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Type of Security Clearance Required Secret