Job Title:

Customer & Technical Support Specialist (French-speaking) – Diabetes Medical Equipment

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as Customer & Technical Support Specialist​ in Porto, Portugal (On-Site), you will be providing customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer & Technical Support Specialist​, you will:

Deliver technical support and troubleshooting for medical diabetes devices and accessories.Assist customers with product usage through multichannel support (calls, email, chat and SMS).Manage order intake, renewals, and documentation in compliance with guidelines.Apply active listening and empathy in sensitive situations.Follow defined procedures and scripts to ensure regulatory and safety standards.

Your qualifications

Concentrix is a great match if you:

Are fluent, verbal and written in French + Fluent in English.Ability to support more than one market simultaneously.Strong customer service orientation with excellent communication skills.Proven ability to retain and manage large amounts of information.High problem solving and priority skills.Detail oriented and organisation skills.Stress management.Good temper to handle disputes and emergencies.Active listening and empathy to solve client´s issues.Background or knowledge in healthcare, diabetes devices or technical support is a plus.

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salaryCentral location in Porto, PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialised courses, and language classes

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location:

PRT Porto - Avenida Sidonio Pais Nº 93

Language Requirements:

English (Required), French (Required)

Time Type:

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