Customer Svc Coord (Facilities Helpdesk) Job ID 234503 Posted 20-Aug-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service, Facilities Management Location(s) Mandaluyong City - National Capital Region - Philippines Job Title: Helpdesk Coordinator Location: Mandaluyong Employment Type: Full-Time Join Our Team as a Helpdesk Coordinator! Are you an organized and proactive individual eager to make a difference in a dynamic workplace? We’re looking for a Helpdesk Coordinator to be the heartbeat of our operations, ensuring seamless support for our team and clients. In this pivotal role, you will manage a variety of tasks, from call handling to vendor coordination, making every day varied and exciting! Key Responsibilities: + **Call Management:** Provide exceptional customer service by answering 2-5 incoming calls daily with professionalism. + **Transportation Coordination:** Oversee transportation requests from start to finish, ensuring timely confirmations and bookings. + **Workplace Van Services:** Process van requests and coordinate services according to schedules. + Food Services Support: Monitor and assist with food requests, including vendor follow-ups and menu coordination. + **Billing & Validation:** Support billing processes for LGI and WTS through meticulous validation activities. + Merchandise Management: Manage ordering, inventory tracking, and distribution of Accenture merchandise and tokens. + **Building Management Monitoring:** Keep an eye on the Building Management System, addressing alerts and abnormalities promptly. + **Ticketing Coordination:** Manage the full cycle of ticketing using platforms like ServiceNow, ensuring smooth resolution of service requests. **Skills & Qualifications:** + Exceptional verbal and written communication skills. + Strong organizational and multitasking abilities. + Proficient in Microsoft Office Suite (Excel, Outlook, Teams). + Familiarity with ticketing platforms (ServiceNow preferred). + Detail-oriented with a proactive approach to problem-solving. + Previous operations or administrative experience is a plus. **Why Join Us?** Be part of a supportive team that values your contributions and fosters professional growth. If you're ready to take on a rewarding challenge and enhance our operational efficiency, we want to hear from you! Apply now to become our Helpdesk Coordinator and help us create a thriving workplace environment! **Skills & Qualifications:** + Exceptional verbal and written communication skills. + Strong organizational and multitasking abilities. + Proficient in Microsoft Office Suite (Excel, Outlook, Teams). + Familiarity with ticketing platforms (ServiceNow preferred). + Detail-oriented with a proactive approach to problem-solving. + Previous operations or administrative experience is a plus. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)