Job Title:

Customer Support Specialist with Polish in the retail industry

Job Description

Customer Support Specialist with Polish in the retail industry Szczecin 

We are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in Polish (C1) and English (B2), and thrive in a structured back-office environment, we want to hear from you! 
 
 

Your responsibilities: 

Deliver written customer support via email for the Polish market. 

Investigate and resolve customer issues by reviewing past interactions and using internal tools. 

Process manual refunds and address GDPR-related complaints with care and accuracy. 

Ensure every customer interaction is professional, empathetic, and solution-focused. 

Work with multiple systems efficiently while maintaining a high level of precision. 

What we are looking for: 

Fluent Polish (C1) and English (B2) – both written and spoken. 

Excellent communication skills and the ability to clearly explain solutions. 

Strong analytical and problem-solving mindset. 

Patience, empathy, and emotional resilience. 

Typing speed of 150+ keystrokes per minute and solid computer literacy. 

Availability for full-time on-site work in Szczecin 

What we offer: 

Employment based on a labor contract 

Engaging trainings 

Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days 

Talent Development Program: a transparent career paths and promotions 

CNX Academy: with mentoring program 

CNX University: with unlimited online trainings available 

Refer a friend: bonus for recommending a friend up to 4000pln 

Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite 

Modern office in the heart of Katowice center 

 

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

English (Required), Polish (Required)

Time Type:

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