Job Title: Customer Support Specialist - Banking Services (German & English) Job Description As a Customer Support Specialist, you will serve as a trusted guide and digital companion for our customers in digital space. You will handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card. **Your daily tasks will include:** + Responding to general questions about credit card products, self-services and mobile/web apps + Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters; managing card limits and processing product changes; updating contact information, including 3D secure mobile numbers; supporting online and telephone banking services; recording complaints and initiating goodwill refunds. **Your Profile:** + Fluent in German (minimum C1 level) and very good command of English (minimum B2 level) + Excellent communication and interpersonal skills + Strong ability to assess customer needs and provide tailored solutions + High level of flexibility and adaptability to evolving topics + A customer-focused mindset with the ability to remain calm and empathetic in various situations + Sales orientation is a plus, as cross-selling and upselling may become part of the role over time **Good to have:** + educational background in economics, finance or related field **What We Offer:** + A dynamic, international work environment in one of the world's leading customer experience companies + Comprehensive training and onboarding, so you feel confident from day one + Opportunities for professional development + Flexible working schedule with additional compensation for night shifts + The chance to be part of a forward-thinking, digital-first team + Work from home + A diverse and inclusive culture that values your ideas and individuality + Well-being programs, team events and employee engagement activities Apply now and become part of a team that values clarity, connection, and customer satisfaction. Location: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13 Language Requirements: English, German Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**