Customer Support Specialist – Keep Aviation Moving

PDS Tech Commercial | Partnering with a Leader in the Aviation Industry
Location: Hialeah, FL (Onsite)
Job Type: Full-Time Consultant (7-Month Contract)
Schedule: Monday–Friday | First Shift (8:00 AM – 5:00 PM)
Pay Rate: $16.21 – $20.15 per hour

Be the Connection That Keeps Aircraft in the Air

PDS Tech Commercial is seeking a Customer Support Specialist to support a leading aviation organization in delivering critical spare parts and customer solutions. In this role, you’ll serve as a key link between customers, warehouse operations, sales, and quality teams—ensuring orders move efficiently, issues are resolved quickly, and customer relationships continue to grow.

Your work will directly impact operational reliability, customer satisfaction, and the timely delivery of aviation components.

What You’ll Do Day to Day

As a Customer Support Specialist, your responsibilities will include:

Reviewing customer purchase orders to assess requirements and accuracy

Processing and maintaining customer orders, including order entry in Cardex (ERP) and portal management

Coordinating with warehouse teams, Sales, Quality, Accounting, and other stakeholders to resolve order issues

Prioritizing orders based on required ship dates and operational urgency

Researching and resolving order discrepancies within the ERP system

Monitoring open orders and expediting high-priority or complex requests

Ensuring on-time shipment for critical orders through proactive internal coordination

Resolving customer claims, supporting RMA processes, and assisting with Credit & Rebill activities

Supporting Accounts Receivable with cash collection efforts

Maintaining pipeline health by analyzing part usage and demand in collaboration with customers, planners, and sales teams

Creating and monitoring performance metrics

Performing additional duties as assigned

Required Qualifications

6+ years of related work experience

Experience in Program Management and/or Customer Support

Hands-on experience working with SAP

Strong problem-solving and analytical skills

Ability to manage multiple, competing priorities in a fast-paced environment

Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint), including report analysis

This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.                                               
 

Background check clearance required prior to start

Preferred Qualifications

Experience in aerospace hardware sales

Knowledge of the aerospace or aviation industry

Strong verbal and written communication skills

Proficiency in numeric reasoning and basic mathematical analysis

Why Join PDS Tech Commercial?

Opportunity to work onsite with a respected aviation industry leader

Hands-on role supporting real-world aviation operations and customer success

Collaborative, cross-functional work environment

Competitive hourly pay with consistent first-shift schedule

Partnership with PDS Tech Commercial—a trusted staffing leader in aviation and aerospace

Ready to Support What Keeps Aviation Flying?

If you’re customer-focused, detail-oriented, and thrive in a role that blends problem-solving with relationship management, we want to hear from you.

Apply today to join PDS Tech Commercial as a Customer Support Specialist and make an impact in the aviation industry.

 

Pay Details: $16.21 to $20.15 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.