Job Description Our Aerospace client is looking for Customer Supports Specialists to join their team. This role involves analyzing supplier and customer data related to the ordering and delivery of spare parts, provisioning products, and associated services. Responsibilities include processing returned materials, responding to customer inquiries regarding spare parts requirements, and resolving delivery issues. This positions also entails creating and tracking performance metrics, cultivating strong customer relationships, and developing a deep understanding of the customer's culture and business strategies. Day to Day Responsibilities  · Review customer purchase orders to assess requirements  · Process and maintain orders via SAP and manage customer portals  · Collaborate with warehouse, sales, and quality teams to ensure timely order resolution  · Prioritize orders based on required ship dates and assess readiness for processing  · Research and resolve order issues using ERP  · Monitor and take action on open orders pending resolutions  · Coordinate internally to ensure timely shipment of critical orders  · Expedite and manage high-complexity, urgent orders  · Resolve customer claims in partnership with Accounting, Quality Assurance, and other departments  · Support credit and rebill processes, RMA handling, and root cause analysis  · Recommend and implement corrective actions  · Assist Account Receivable with cash collection  · Maintain pipeline health by tracking part usage and demand across contracts and program Collaborate with customers, sales and planners to ensure alignment We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - 3+ years of work experience in Customer Support or Program Management in supply chain/distribution/manufacturing/ logistics - Experience with Systems Applications and Processing (SAP)/ERP system - Strong Microsoft Office / Excel (VlookUps and Pivot Tables) -Ability to work in a fast-paced environment managing multiple priorities -Strong verbal and written communication · Aerospace industry experience  · Data analytics experience