Remote Work: Hybrid

Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.
Come make an impact every day at Zebra.

Works under moderate supervision to answer general questions regarding company products and
services. This role requires detailed knowledge of the company's products and services.

Responsibilities:
Answers initial customer calls and answers general questionsMay require deviation from standard screens, scripts and proceduresDirects callers to appropriate resources and personnelDetermines appropriate solutions and responsesGathers information from internal resources to answer customers questionsDocuments customer concerns and escalates concerns to appropriate channels in a timely mannerDemonstrates strong customer service. communication and problem solving skills
Qualifications:

Required Qualifications:

Preferred Education

High School or equivalent.

1 – 2 years of customer service experience 

Fluent level of English (written and verbal) as well as local language as applicable

Preferred Qualifications:

 

Beginner level skills in Microsoft business applications including Word, Excel and OutlookCustomer service values / orientationSolid professional work behaviors (attendance, teamwork, time management)Communication skills (listening, providing clear and concise information, using proper language and grammar)

 

Hybrid role: São Paulo

 

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.