**Job title- Customer Support Professional** **Location: Greensboro, NC. ONSITE.** **Duration: 8 months with the possibility of extension/conversion** **Pay range- $19/hr- $22/hr** **Summary** Customer Support work is to support customers with e.g., breakdown assistance case management, connected vehicle monitoring and associated financial management. Responsible for non-technical customer service to business or end-consumer customers via phone, online chat, or text including: + Responding to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, warranties, etc.) + Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools + Recommending alternative products or services (e.g., warranties) as part of customer issue resolution. **Responsibilities** • Support, train and maintain Customer Connect onboarding process of customers to the tool. • Operate as part of the Customer Connect Service Support team where you support the connectivity and productivity services and hardware for Volvo Truck, Mack Truck, and Volvo and Prevost Buses. The systems are based on the latest digital, wireless communication technologies. • Provide support for end-users/customers and dealers while facilitating solutions for hardware and electronically related problems. • Provide regular feedback on the supported products and services to connectivity services managers and developers. • Provide first line support to customers in such a manger that repeated questions and problems can be avoided. This means helping develop an ongoing knowledge base to avoid escalations of repeated questions and/ or concerns. • Collaborate and cross-train with Customer Connect Support team members as required. • Act as subject matter expert for Customer Connect operations and support while participating in future tool development discussions and service launches. **Qualifications** + Minimum of 2 years and maximum of 5 years of relevant experience ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.