Overview Key owner to coordinate internal and external for Snack Store Four Top customers to central management order full rate and as a window to educate and train Field DC and TDS for customer’s order tracking. Internal: Work closely with GKAM and communicate with KAs for Yearly/Quarterly/Monthly sales plan setting and develop monthly LE for internal production and replenishment. Coordinate with BUBP, Supply Chain, Field planners to set joint monthly and weekly forecast plan and monitor from production to shipment end to end process to ensure best in-customer execution. Pre-plan with Planners, Supply Chain, Logistic for customer’s big event support, including but not limited to Customer Pack ensure supply, NPD first order hyper care, CNY warehouse plan etc. External: Communicate with Customer’s BU/Field Order Center and Supply Chain to build Joint business plan forecast and pre-forecast sales phasing based on KA’s campaign/promotion plan. Build closely communication with customers to update new DCs and Stores opening plan and work closely with field to set up database in system. Responsibilities Joint forecast with replenishment team, follow 306090 principles to share all related information, work out forecasting based on this information, finally maximize fulfill demand. Provide advice to replenishment team especially on replenishment & inventory management including auto-replenishment parameter & seasonal strategy setting. Develop monthly LE and weekly forecast based on alignment with replenishment team. Identify exceptions through CPFR (Collaborative planning forecasting replenishment). Follow DC cooperation on order, receipt, rejection, and other issues, find the solution and solve it together with logistic team. Comprehensively understand customer order phasing to provide excellent service to customer to build strong working relationship with customers, Improve customer service level target over 90%. Develop/use tracking and reporting tools to monitor the sales performance. Analyze and review business data to provide further improvement action plan. Share monthly OFR tracking report with operation team. Communicate OOS tracking report with relevant parties. Improve internal forecast accuracy over 65% Qualifications Bachelor’s degree At least 3-year experience in customer service environment or KA management Sensitive to data Work under pressure. Self-motivated, Hardworking Excellent interpersonal communication skills