Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. **Bringing out the best in people** As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us. Working at Dentsply Sirona you are able to: **Develop faster** - with our commitment to the best professional development. **Perform better** - as part of a high-performance, empowering culture. **Shape an industry** - with a market leader that continues to drive innovation. **Make a difference** -by helping improve oral health worldwide. **Customer Success – Technical Administrator** 📍 **Queensland | Full-time** **About the role** We’re looking for a **Customer Success – Technical Administrator** to join our Customer Success team supporting Australia and New Zealand, based in **Queensland** . This role sits at the centre of our technical service operations. You’ll be the first point of contact for incoming technical enquiries, responsible for triaging calls, scheduling service technicians, managing service bookings, and ensuring our customers receive a consistently positive experience. With a strong **one-team mindset** , you’ll work closely with Service, Sales, Supply Chain, Finance, and external service partners to keep everything running smoothly. **Key responsibilities** + Manage incoming calls in the **Technical Services call queue** + Triage technical enquiries and log cases accurately in the CRM system + Schedule, reschedule and confirm service jobs for field and third-party technicians + Manage bookings for installations, repairs, and preventative maintenance + Coordinate urgent breakdowns and prioritise work based on service classification + Manage the **technical services shared email inbox** + Prepare service repair quotations and communicate with customers prior to case allocation + Organise parts allocation to technician vans and manage part transfers + Assist customers with loan equipment requests + Proactively drive preventative maintenance by engaging customers and planning service schedules + Provide administrative support to the Technical Service team and workshop + Attend cross-functional meetings as required + Manage product and customer complaints in line with quality policies + Provide general reception and office administration support when required **About you** You’re organised, calm under pressure, and enjoy being the go-to person when things need coordinating quickly and accurately. You’re customer-focused, detail-oriented, and thrive in a fast-paced technical environment. **Skills & experience** + Demonstrated experience in a **multifaceted customer service or administration role** + Minimum **3 years’ office administration experience** + Experience managing and triaging incoming service or technical calls + Experience scheduling or rostering personnel (advantageous) + Strong customer focus with a professional phone manner + Excellent verbal and written communication skills + Strong organisational and time-management skills with high attention to detail + Ability to understand and triage technical issues logically + Confident computer skills, including **Microsoft Office (Word, Excel, PowerPoint)** + Experience using a **CRM system** (e.g. Salesforce) is highly regarded + Experience in the **dental or medical device industry** is an advantage but not essential **Qualifications** + Relevant tertiary qualification preferred **Why join us** + Be part of a collaborative, supportive **Customer Success team - Great Place to Work Certified employer** + Work in a role that makes a real impact on customer experience + Opportunity to build strong technical and operational expertise to grow Dentsply Sirona is an EEO employer committed to fairness, diversity and respect. As such, Dentsply Sirona will respond to requests for Reasonable Adjustments from applicants with disabilities. We encourage applications from all members of the community, including people from indigenous and culturally diverse backgrounds. All successful applicants must be eligible to work in Australia and New Zealand. We look forward to receiving your application. For more information about Dentsply Sirona, please go to www.dentsplysirona.com Please note Dentsply Sirona operates a direct sourcing model so please no agency introductions.