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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This role supports the US Sales organization through a proactive, and cross-functional approach to customer onboarding and retention. As Team Leader, you w be responsible for managing a team of Customer Success Agents. 
As part of the Success Enablement Team, the Team Leaders plays a critical role in driving faster customer acquisition, enhancing onboarding experiences, and supporting long-term retention efforts.
Key Responsibilities:
•    Works closely with US based Customer Success Team, including Implementation Supervisors/Specialists and Success Enablement Supervisors to support new business wins and reduce churn
•    Works on technology solution setups (e.g.,  CampusShip, WorldShip, Quantum View Manage, My Choice for Business, Billing Center, etc.)
•    Completes tasks within given SLAs accurately and efficiently
•    Documents activities in various UPS systems
•    Communicates task progress to appropriate parties for status visibility
Qualifications:
•    Excellent communication skills
•    Fluent English is required (written and spoken)
•    Ability to work under time pressure and with strict deadlines
•    Ability to lead a team, organize work and delegate tasks
•    Show professional behavior under all circumstances
•    Attention to details, problem-solving and pro-active attitude
•    Ability to analyze figures and processes
•    Very good time-management skills
•    Direct internal customer contact level: organizing and leading conference calls
•    MS Office proficiency (intermediate)
•    Knowledge of shipping and logistics solutions, and a solution-oriented mindset (preferred)
•    Experience using customer success platforms (e.g., Salesforce) and making data-driven decisions

Employee Type:
 

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