Our client, a leading provider in the technology industry, is seeking a Customer Success Specialist to join their team. **As a Customer Success Specialist, you will be part of the Customer Experience Organization supporting the Software Support Service team. The ideal candidate will have strong analytical skills, excellent troubleshooting abilities, and a customer-first mindset which will align successfully in the organization.** Job Title: **Customer Success Specialist** Location: **Remote (EST & CST preferred); RTP or Dallas area candidates may be required to go onsite 1x/week** Pay Range: **$45-50 per hour W2** What’s the Job? + Provide technical onboarding, implementation, and optimization support for Cisco Secure Firewall products + Troubleshoot complex product configurations, performance issues, and connectivity problems + Collaborate with internal teams to improve product adoption and customer satisfaction + Lead customer delivery engagements and provide escalation support for large-scale solutions + Create and share technical documentation, simulations, and knowledge transfer materials What’s Needed? + 3–5 years of experience with Security Products (designing, deploying, configuring, supporting) + 2+ years of direct customer support or consulting experience + Strong knowledge of NGFW, IDS/IPS, ACLs, NAT, and threat intelligence + Deep understanding of IPSEC, SSL, cryptography, and network protocols + Bachelor's degree or equivalent experience; certifications like CCIE, CCNP, or CISSP are a plus What’s in it for me? + Long-term contract opportunity + Work remotely with occasional onsite meetings (if local to RTP or Dallas) + Collaborate with a world-class customer experience team + Gain exposure to cutting-edge security technologies + Opportunity to grow and advance in a high-impact role Additional Notes: + Video screening required + NO C2C **If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!** About ManpowerGroup, Parent Company of: **Manpower, Experis, Talent Solutions, and Jefferson Wells** **ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.** ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.