**Job Description:** We are seeking an experienced **Team Manager – Customer Success Manager** to lead and develop a Customer Success team based in Bratislava (11 team members). This role is part of a new **Customer Success Management project** , focused on providing a day-2 customer support to existing customers. The main objective is to build long-term customer relationships, ensure retention, and manage the full customer lifecycle for a portfolio of **small to mid-sized enterprise clients** . **Location:** Bratislava, Slovakia **Working model:** Hybrid (3× on-site per week) **Working time:** US hours - from 3 pm to 11:30 pm **Salary Range:** from 4400 EUR to 6600 EUR gross a month. The actual salary is based on skills, experience and knowledge. **Key Responsibilities:** **Leadership & Team Management** + Lead, coach, and develop a team of Customer Success Managers / Account Managers to ensure high performance and engagement + Set clear goals aligned with company strategy and customer success objectives + Conduct regular 1:1s, performance reviews, and team meetings + Support onboarding and continuous development of team members **Customer Relationship & Retention** + Oversee strategic account management to drive customer satisfaction, retention, and revenue growth + Support long-term customer relationship building and proactive engagement + Ensure effective issue resolution and value delivery across the full customer lifecycle **Operational Excellence** + Monitor and manage team KPIs to maximize productivity + Standardize best practices, processes, and tools to improve operational efficiency + Collaborate with internal and customer-facing teams to ensure smooth customer experience **Reporting & Governance** + Prepare and present reports on customer health, team performance, and key success metrics + Ensure compliance with company policies, SLAs, and governance standards + Represent Customer Success in internal and external stakeholder meetings **Continuous Improvement** + Promote a customer-centric culture focused on outcomes and service excellence + Encourage knowledge sharing, innovation, and continuous process improvement + Contribute to the ongoing development of the Customer Success operating model **Required Skills:** + Demonstrated ability to **motivate and inspire** team members, fostering a positive and productive work environment. + Proficiency in coaching and mentoring; able to apply a **coaching leadership** style to support employee growth and performance. + Strong adaptability and **openness to change** , with the ability to lead the team through transitions and evolving priorities. + Excellent **communication and interpersonal skills** , with the ability to clearly convey goals, feedback, and vision to diverse audiences. + Strong stakeholder management, with the ability to **collaborate** effectively across teams and departments. + Demonstrated experience in an **AT&T Account Management function** . + Strong working knowledge of **AT&T products/services** , customer lifecycle motions, and day-2 support practices. + Hands-on expertise with **AT&T tooling and internal processes** used to manage customer issues (case management, service/order workflows, knowledge resources, etc.). **Weekly Hours:** 40 **Time Type:** Regular **Location:** Bratislava, Slovakia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status