We are looking for a skilled professional who will ensure their customer’s success with eMaint’s computerised maintenance management software (CMMS) product offering. Our products and services are successful in part because they are very effective but also because of our commitment to providing exceptional customer experience. The successful candidate in this role will be passionate about engaging customers to provide proactive strategic guidance and expand eMaint’s business and product offering with customers.

 

The eMaint work environment is agile where there are daily standups and constant communication within each self-managed cross functional team. The ability to communicate effectively with the Professional Services Team and Helpdesk Support team, along with all other department leaders, is key to the success of the role.

 

Job Responsibilities

Establish a trusted advisor relationship that works to ensure we are meeting and/or exceeding customer’s expectation with our product Maintain high customer satisfaction ratings, per company standards Prioritizing and driving resolution on escalated customer issues – You are the Quarterback Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention and growing revenue In-depth understanding of clients and their business needs/goals allowing you to identify and develop upsell opportunities, and preserve recurring revenue Recommend appropriate service and pricing structure and generate proposals and contracts Developing success plans for customers that outline their critical success and growth factors Works successfully with all levels of the organization internally and partners externally Manage the orchestration of dynamic and/or mission critical projects involving multiple internal and external stakeholders over extended time periods Lead Executive Business Reviews for top accounts Facilitate on-site client engagements on an as needed basis

 

Required Skills & Experience:

B.A. or B.S. degree preferred or equivalent experience 2+ years of related experience Comprehensive understanding of pipeline revenue, forecasted revenue, and sales cycle

 

The Team:

Our team of Customer Success Managers is very dynamic and international. We pride ourselves on having an open, honest and fun environment where everyone can grow, collaborate and make an impact. We openly share best practices, problem-solve together and celebrate collective success.

 

Why you should join Fluke and eMaint:

Unique opportunity to work in a competitive sales environment Grow within the department as well as others! eMaint pushes you to develop into what you want to develop personally and professionally Opportunity to travel to visit clients and channels – getting hands on in the sales process

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.