PhotoShelter is a leader in visual media technology that helps photographers and creative teams work effortlessly and engage audiences instantly - all while maintaining the integrity of their content. Across our platform of SaaS products, we manage over 750 million visual assets for 80,000 professional photographers and over 1,200 large brands, including universities, pro sports teams, corporate and consumer brands, and leading nonprofits. We were built by and for creative people, and we’re committed to celebrating and supporting creative work. We’re seeking an empathic and strategic Customer Success Manager to manage, support and expand our client base as we continue to scale.

Responsibilities

As a Customer Success Manager, you will impact PhotoShelter by solving our customers’ basic and strategic challenges through onboarding and continued guidance. You will be responsible for understanding our customers’ needs and supporting the elevation of their visual asset workflows. You will:

Deeply understand our Photographers and Brands products, how they work, and the multitude of ways our clients (professional photographers, graphic designers, & other artists) use the system.Be a customer advocate and trusted advisor.Communicate best practices to all customers and expedite successful outcomes.Understand, manage, and document customer health.Monitor usage and adoption.Build references and case studies.Help generate incremental account revenue from clients by upselling add-ons and identifying account expansion opportunities.Drive high response rate for NPS, utilizing data for customer experience improvement.Use Salesforce to execute and keep track of client interactions.Support migration for clients moving from their current system to PhotoShelter.Identify and communicate customer feedback to inform future product improvements.Take on and manage specific projects as delegated by manager.