**#GreatMindsDon’tThinkAlike** At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. (Diversity Statement) **About The Team** We have seen incredible customer love and acceptance over the past few years of Uber Eats in Taiwan. We started in Taipei and now our service is islandwide. We went from delivering food to delivering daily necessities in a blink of an eye. Taking on a challenge is exciting, but doing so alongside great, talented challenges is even better. We amplify your superpowers. and you can see the impact you are making each day. **#GoGetIt** embodies the attitude and mindset of Delivery at Uber. We need to ensure that we are growing all sides of our marketplace (merchants, driver partners), so that we can provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers. **About The Role** ## **General Partner Support** - **Relationship Management:** Build and maintain strong relationships with key customer stakeholders. Support the Account Manager (AM) in following up on operational, integration, and account support opportunities, taking the lead on each project. - **Inquiry Triaging:** Efficiently categorize and assign incoming high-volume support requests to the appropriate AM, or directly handle standardized administrative tasks. - **Product Knowledge Base Maintenance:** Stay informed on the latest product updates and ensure the team’s internal knowledge base is updated regularly to provide accurate information ## **Team Operations & Coordination** - **Process Optimization:** Assist the Account Management team in developing and refining Standard Operating Procedures to ensure consistency and efficiency when handling high volumes of restaurant partner requests. - **Resource Prioritization**: Prioritize tasks to maximize business impact with fixed manpower and provide alternative solutions to cross-functional support under manpower shortage - **Cross-functional Liaison:** Serve as the primary point of contact between the AM team and other departments (Operations, Marketing, and Customer Support) to ensure seamless information flow. - **Meeting & Agenda Management:** Organize team meetings and Weekly Business Reviews (WBR); document key decisions and track the status of action items for all team members. ## **Data & Tool Management** - **Salesforce System Management:** Responsible for managing and maintaining the team’s shared CRM system (e.g., Salesforce), ensuring that all data entered by AMs is accurate, up-to-date, and organized. Also responsible for local issue escalations and communicate to global team for resolutions. - **Bulk Data Processing:** Support the team in handling large-scale restaurant data updates, such as menu adjustments and promotion settings, with high attention to detail and data sensitivity. - **Dashboard Maintenance:** Assist in updating team performance dashboards to provide leadership with real-time visibility into the overall performance of all restaurant partners. - **Analytical Support**: Capable of performing basic data analysis and generating reports to provide data-driven insights. Responsible for offering merchant partners foundational operational overviews and strategic recommendations. ## **Project & Campaign Support** - **Scalable Project Execution:** Support the implementation of large-scale projects targeting the entire restaurant base (e.g., new feature rollouts or joint marketing campaigns), managing logistics and tracking progress. - **Educational Content Creation:** Assist in developing training materials, which is easy to read and feasible for massive communication. Also for restaurant educational handbooks, product presentations, or FAQ documents feasible to the entire AM team. **The Experience You’ll Bring:** ### **Must Have** - **Flexible mindset** and a strong inclination to find solutions to existing problems. - **Stakeholder Orchestration & Alignment :** Expert at bridging gaps between diverse teams; able to balance competing priorities while maintaining a unified focus on high-impact business objectives. - **Strong multitasking ability**, with the capability to manage different types of partners while prioritizing effectively. - **Proficiency in Google Forms:** Skilled in utilizing Google Forms for data collection, workflow automation, and data organization. - **SQL Data Extraction & Consolidation:** Proficient in using SQL to independently extract, aggregate, and synthesize data from databases to support team decision-making. ### **Preferred Qualifications / Skills** - **Excellent communication skills** and confidence when engaging with customers. - **Willingness to take on new challenges** and adapt to a fast-paced environment. - **Detail-oriented** with the ability to manage multiple tasks efficiently and set clear priorities. - **Customer-oriented mindset** with the ability to understand diverse customer needs and characteristics.